Decision Making Model

882 WordsMay 23, 20054 Pages
RUNNING HEAD: DECISION MAKING MODEL Decision Making Model MGT 350 University of Phoenix Abstract Decision making models can be very effective in problem solving. Scheduling is a big problem at Direct HomeHealth Care and a solution needed to be found. Scheduling software which can be very expensive was the only conclusion that could be reached. With much thought and analysis a resolution was reached with critical thought and a decision making model from the Small Business Development Center. Decision making models can be very helpful in analyzing a problem and setting up a step by step process to evaluate and come to a favorable conclusion. Recently there has been a problem at my agency with scheduling and the…show more content…
Training CDs were used by the schedulers to familiarize themselves with the new program. They were able to take these CDs home and were paid for a total of five hours of training. New computers were purchased for each office scheduler and also for the on call scheduler. A networking system was set up with a router and wireless networking software. Evaluation of the new program is the last step in the decision making model. The program had to be evaluated to determine its success in solving the problem. The program has proven to be very effective and has resulted in a higher efficiency rate and higher patient satisfaction. The program has also cut back considerably on the man power and time needed to accomplish weekly payroll and billing. The conclusion is that this software has been a very positive investment and there are no regrets as to purchasing and implementing the program. A decision making process based on critical thought and data leads to good decisions. Some decisions affect several people and some only a few. The scheduling decision at Direct HomeHealth Care involved several people and was not to be taken lightly. The decision making model from the Small Business Development Center is a very effective tool in decision making and breaks the process down into several steps which can be utilized by any business to assist with difficult choices. References Small business development center: decision making model,
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