Decision Making in Healthcare Organization

• Management: Is the company's management competent? Are they people with integrity, good reputations and diligence? Do they publish financial reports regularly and on time? Do they have open communication with their shareholders? The CEO (Chief Executive Officer) plays a key role in the management of a company. Although this must be a consideration, it does not mean that a CEO with a magnificent record with one company will automatically achieve the same proficiency with another.

Decision-making in the workforce is a process of responsibilities used by upper management to implement, enforce rules, regulations, and maintain a successful environment. Decision-making implemented more effectively by making a plan, thinking it through, accepting more than one opinion and determining what is best. However, decision-making often utilized more effectively by opening doors of opportunities for a suggestion, question, discussion, and feedback. Although, more involvement helps improve understanding, utilize behavior skills and present opportunities for better communication. Everyday life consists of decision-making, the right decision may not always be applied, but ensure room for improvement and opportunity. Individuals approached decision-making in many different ways. As stated by (Jones, Graham, & Bateman, 2006) decision making is a procedure used to recognize a problem, weigh the alternatives and evaluate a solution in which, certain situations will require different approaches to become effective.

The decision-making process occurs at all levels of management. However, the top executive managers, middle level managers, and front line managers are responsible for guiding the decision making process within their healthcare organizations (Liebler & McConnell, 2008,p.148). CEO’s are responsible for guiding the actions and behaviors of their employees to collectively achieve the organization’s goals. The mission and vision statement are the foundation of what direction the healthcare agency is heading. The CEO and top level executives are responsible for developing code of ethics and code of conduct to align with accreditation, licensing, and federal and state laws.

As a Healthcare administrator there are many different challenges to be faced. Being the backbone of any company in general is a hard but rewarding task. On a day-to-day basis healthcare administrators have to deal with the bulk of the problems wherever they work. The people in these positions deal with things ranging from unethical doctors, to hiring and firing the janitor. The topic this paper is going to focus on is the type of issues healthcare administrators deal with when going through the process of employment for their doctors.

Communication - Communication is very important to our well being as a company. The CEO will only be seen or heard from when there is an issue with business or there is a big decision to be made that can not be made by the workers and managers themselves. They make decisions and give instruction through our CFO who then distributes that information between to the personal assistant. The information then goes to the floor supervisors and the DC. From there it can go to the regular employees and therapist so that everyone is on the same page.

2. Are the roles of the chairperson and chief executive officer (CEO) exercised by different individuals? This clear division of responsibility would help to counterbalance the power and influence of the CEO in the decision making of the company’s directors. Furthermore, this would enhance the supporting role that may be assumed by the chairman in being the CEO’s confidante.

Without CEO support the iniative of a healing hospital would be impossible. This iniative has to have deep leadership commitment. The idea of a healing hospital is different for some CEO’s due to the required rethinking of the hospital’s fundamental mission. Most CEO’s spend a tremendous amount of time hearing financial reports and business plans, and reviewing minutes from previous meetings. Clearly all these activities have their places, but CEO’s have to start to think of their frontline staff members and not their financial reports. The medical staff is a harder task to encourage starting the use the art of loving care. Most doctors already believe they are engaged in

The key to the success of a healthcare organization is defined by the many qualities and attributes its leaders possess when overseeing patient care. Such care, whether executed at the micro, meso, or macro level, can be beneficial to an organization, or results in the failure when change is inappropriately addressed. A strong leader is one who can manage change, and direct care throughout all the numerous levels of an organization by utilizing values that are a reflection of the bureaucratic thoughts and principles, or the complex adaptive system.

Healthcare administrators have important impact in the world of medicine. They play a key role in shaping the future course for the both the general healthcare system and their respective facilities. The act of managing a healthcare facility can be compared to that of managing an entire city due to the dynamic environments in the two settings. Healthcare administrators serve in environments of specialized groups who have competing interests and both indirect and direct relationships with each other. Effective management of these facilities demands skills in tough decision-making. Additionally, the healthcare administrators ought to respect the values and choices of the diverse groups that they serve.

CEO is accountable for the failure or the success of the organization. Both the organizations John Deere and the Caterpillar requires the tasks to be carried out efficiently such as marketing

The CEO of an organization has a responsibility to the organization that it serves. According to Worth (2012), there are 10 primary responsibilities of a CEO. Some of these responsibilities include, but are not limited to: committing to the mission, engaging the board in planning and leading implementation, ensuring the quality and effectiveness of programs, and supporting the board. It is for these reasons I disagree that an organization’s CEO should lead the strategic planning process. As Zuckerman stated, within a healthcare organization, there is typically an internal facilitator and possibly an outside consultant during the strategic planning process. It should be the duty of the facilitator or Chief Strategic Planner to lead the planning

According to Frates (2014), Mr. Edwards understood that the physicians played a critical role in the organization and could possibly assist in the plan to control the hospitals cost. However, allowing the new COO to terminate the employment of Dr. Harris (hospitals radiologist) without calling on the physicians to analyze the problems and perhaps recommend any solutions that would be beneficial in cutting cost and did not show good leadership power (Frates, 2014). As evidenced within this study, the way that leaders and individuals in positions of responsibility handle themselves in turbulent times is crucial to any organization and leaders must understand how to use power judiciously when making decisions that would determine the organizations success (Frates,

4. What backlash can he anticipate from his action? The CEO may lose the contract between the facility and the medical school. He may also lose the 40% of the nursing home residents who were being cared by Dr. Dulac. The chairman of the board may make the CEOs life miserable, because of betraying the chairman’s decision by bringing on Rachel as the interim medical director. The chairman and the CEO couldn’t come to terms on agreement for using Rachel as the interim medical director, therefore the CEO went ahead and made the change while the chairman was out of town. The board of directors and the chairman may even push the CEO out by making him resign. It’s better to do business when you have both people in agreement, otherwise there may be consequences on both sides.

The rational decision-making model describes a series of steps that decision makers should consider if their goal is to maximize the quality of their outcome. In other words, if you want to make sure that you make the best choice, going through the formal steps of the rational decision-making model may make sense. The following are the steps taken to come to a rational decision: 1. Identify the problem, 2. Establish decision criteria, 3. Weigh decision criteria, 4. Generate alternatives, 5. Evaluate the alternative, 6. Choose the best alternative, 7. Implement the decision, 8. Evaluate the decision.

In order to be successful in the long range, the CEO's strategy must encompass countless factors. He must devise a plan to grow the business in the face of competitors, not only from within the United States but from any and every region of today's global economy. The CEO calls the plays for a team of tens (and sometimes hundreds) of thousands of workers. All of the actions of every employee and every aspect of the business must be coordinated and integrated to produce the cars, computers or CAT scanners that yield profits to the company. It is the CEO who is responsible for that integration.