Decision Support Systems ( Dss )

1056 Words Jun 3rd, 2016 5 Pages
Decision support systems (DSS) is an umbrella term that describes an interactive, computerised system that supports decision making in an organisation using data and models (Druzdzel & Flynn 2002; Sharda et al. 2014). Whereas knowledge-based decision support system (KB-DSS) is generally a rule based system used to provide expertise. (Sharda et al. 2014). It is essentially an expert system but it may also use documented knowledge as a source of expertise (Sharda et al. 2014). KB-DSS has well defined information organisation and manipulated schemes compared to DSS (Christopher, Nehemiah & Arputharaj 2016). KB-DSS essentially acts as a consultant as it provides advice and explanation to non-experts (De Knock 2003). Examples on the application of KB-DSS for supporting organisations are (Sharda et al. 2014):
• Automated help desks – It helps enable businesses to deal with customers’ requests more efficiently. The system automatically passes the email request into HelpDeskIQ’s business rule engine. The email is sent to a technician who has the expertise to fix the issue, the system also sorts it based priority and status. This allows the help desk technicians to resolve the problem more efficiently.
• Credit analysis – This system analyses customer’s credit record to determine proper credit line. The rules in its knowledge base assesses customer’s risk and then determines if a customer will receive a credit card.
• Manufacturing – It can help with production planning, quality…
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