Decision Support Systems

1501 Words Sep 25th, 2013 7 Pages
Decision Support Systems
Decision support systems are interactive, computer-based systems that aid users in judgment and choice activities. They provide data storage and retrieval but enhance the traditional information access and retrieval functions with support for model building and model-based reasoning. They support framing, modeling, and problem solving.
Typical application areas of DSSs are management and planning in business, health care, the military, and any area in which management will encounter complex decision situations. Deci- sion support systems are typically used for strategic and tactical decisions faced by upper-level management—decisions with a reasonably low frequency and high potential consequences—in which the
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Benefits of CRM
CRM is about making each and every customer feel like they have a one-to-one relationship with you. Effective CRM gives you the opportunity to show your customers that:
• You know and recognize them
• You understand them
• You care about their needs, questions and concerns
You want to deliver services and products they need the most • You appreciate their business

“Supply chain management (SCM)
Supply chain management, then, is the active management of supply chain activities to maximize customer value and achieve a sustainable competitive advantage. It represents a conscious effort by the supply chain firms to develop and run supply chains in the most effective & efficient ways possible. Supply chain activities cover everything from product development, sourcing, production, and logistics, as well as the information systems needed to coordinate these activities.

The organizations that make up the supply chain are “linked” together through physical flows and information flows. Physical flows involve the transformation, movement, and storage of goods and materials. They are the most visible piece of the supply chain. But just as important are information flows. Information flows allow the various supply chain partners to coordinate their long-term plans, and to control the day-to-day flow of goods and material up and down the supply chain.

is the process of planning, implementing, and controlling the
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