Definition Of Employee 's Voice Lies Through The Exit Voice Loyalty Framework Created By Hirschman
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The foundation of most contemporary theories which define the concept of employee’s voice lies in the exit-voice-loyalty framework created by Hirschman in his article Exit, voice, and loyalty: responses to decline in firms, organizations, and state (1970). The model illustrated two reactions of unsatisfied individual inside an organization toward disagreement they have with the organization. It suggests that whereas ones would withdraw their participation in the task and exit organization, others, with more loyalty, would raise their voice to keep companion with organization and fight for what they believe is the true and ethical which contribute to the success of an organization.
This model has been use as the basis for the research of…show more content… 1149). Another benefit of employee’s voice found in findings of Dundon, Wilkinson, Marchington & Ackers (2005, pp. 307-319) is building a channel for employee to take part in building better working condition with constructive and open atmosphere and consequently, generate a greater performance.
II. Discussion on theories
Since the beginning of Human Relation studies in 1950s, different theories on this field have created many models to justify the effects of employment relationship on organization performance. The Chartered Institute of Personnel and Development (2010) has developed a definition for employee’s voice in an organization as a two-way communication between employer and employee which consist of employer both passing the message and receiving feedbacks from employees. Moreover, this concept’s concentration lies mainly on the way employees devote their capacity and responsibility in decision-making process of an organization.
A good model for studying employee’s voice can be found in the research of Lavelle, Gunnigle and McDonnell (2010). This model was improved from observation and analysis of Tuselmann, McDonald and Heise (2003, 2006) in Germany. In this model, employee’s