Dell Six Sigma

7474 Words Sep 10th, 2010 30 Pages
This semester we chose to develop a Six Sigma analysis on the manufacturing process of computers at Dell, Inc. Our goal was to take the manufacturing process currently in place for the production of laptops and desktop PCs and maximize quality, efficiency, and the longevity of the computers.
Historically, Dell has been known as an industry leader in supply chain management. They have been credited with developing supply chain processes that have come to be recognized as some of the most innovative not only in their industry but throughout all business sectors. All of these accolades made Dell an unlikely choice since there didn’t appear to be much room for improvement, at least from a supply chain standpoint. However, over the past few
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Our fourth criterion was complexity of the processes involved. In our analysis, the more complex processes often result in higher chances for imperfection or failure. We also felt that processes that require a trained specialist to enhance would not benefit from our analysis because of our lack of understanding the methods. The fifth criterion was personal interest. This was to ensure we were all engaged and interested in working on the decided project.
Our criteria were given weights of .41 for availability of information, .35 for scope of improvement, .1 for familiarity of the product, .08 for complexity of the process, and .06 for personal interest. Under these criteria out alternatives returned values of .47, .4 and .125 for Dell, Herr’s, and Nike respectively with an inconsistency of .017. Prior to conducting the analysis, we felt Herr’s would be the best company for the project due to our familiarity with the company’s products, its nearby headquarters and the availability of a tour of the manufacturing process. However, Dell made a much larger amount of information more easily accessible to the general public which we determined would be more beneficial for us during this project.
Essentially, our goal for this project was to first identify those aspects of the Dell manufacturing process that were not operating properly with regard to efficiency and quality and then develop ways to improve them by decreasing the amounts of

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