Deloitte Touche case study

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Harvard Business School 9-696-096 April 4, 1996 Deloitte & Touche Consulting Group June 14, 1995, was unseasonably warm and humid. Maria Chen, a senior consultant at Deloitte & Touche Consulting Group (Consulting Group), was half way through a twelve-week engagement with SKS Manufacturing, a Pontiac, Michigan based auto supplier. SKS had engaged the Consulting Group to reduce inventory levels in its main plant. After six weeks, however, work-inprocess inventory had actually increased by 13%. Early that afternoon, Chen had retreated from the shop floor to the relative calm of the second-floor conference room to pick-up her messages and to briefly escape the stifling heat and throbbing noise from the floor below. She fell into…show more content…
In 1995, the Consulting Group merged with ICS, a firm specializing in the implementation of large scale SAP projects. The Consulting Group’s primary competitors included Andersen Consulting, Price Waterhouse, Ernst & Young, as well as, McKinsey, BCG, Booz Allen and CSC Index. Industry-wide, the range of management consulting services could be described as a spectrum with strategy consulting on one end and systems implementation on the other. The Consulting Group viewed its strength and position in the market as an “implementation” consulting firm. The firm’s ability to offer a fully integrated solution of strategy, operations, and information technology was key to its success. The Consulting Industry Since the early 1990s, considerable transformation had occurred within the consulting services industry. Due to a number of factors, clients had become much more informed and demanding, which had resulted in the following: • Integrated teams As late as the early 1990s, consultants often worked alone. Now, work teams almost always included key client employees as well as consultants. This arrangement usually allowed both parties to learn from the other more effectively, as well as help the client to participate more fully in defining and implementing business solutions. At the same time, the breadth of personalities involved,
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