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Delta Air Lines : The Longest Running Airline Carrier

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Abstract: Delta Air Lines is the longest-running airline carrier which began in 1924. It was initially a crop-dusting company called Huff Daland Dusters. It has since become one of the world’s transportation leader in providing efficient, on-time air travel. The company has been based in Atlanta, where Hartsfield-Jackson International Airport serves as its largest domestic hub and primary base for flights to over 60 countries since 1941. However, that is not the only hub it has as it also operates four other hub locations in major U.S cities. (academicmind**) One of the successes of Delta is that the company understood one critical aspect that it needed to visit. In 1999-2000, Delta’s Technical Operations saw, “1) compliance system breakdowns 2) configuration control confusion 3) multiple independent information systems 4) individual at-risk behaviors, and 5) resource limitations”(efforts to make an SMS operation). Delta understood that it needed to create a system to reduce the frequency and severity of these events of occurring in their business. That being said, Delta is ranked second and fifth, respectively, in safety with a, “0.17 fatalities per million miles travelled and in an infinitesimal incidents percentage slightly higher than Southwest’s (0.0000386).” (traveltips.usatoday**) Their success could stem from their strong core values: honesty, integrity, respect, perseverance, and servant leadership. II. Delta’s efforts to make an SMS operation: Safety

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