Delta Airlines Evaluation

Delta Airlines in a major American airline company headquartered in Atlanta, Georgia, United States. The company was founded on May 30, 1924. They operate as an extensive domestic and international network. Delta currently operates a fleet of more than 700 aircraft and they employ approximately 80,000 people. In 2011 they were the world’s largest airline in terms of fleet size. Delta Airlines is a very successful company. Part of what makes them so successful is expansion, making good decisions in route selection and hubs location, being service oriented, having a strong operation management, being reactive in terms of prices, and offering low fares.

This led the NAACP to issue a national travel advisory black people warning them of the discriminating and disrespectful policies of the airline. According to NAACP, there has been a pattern of prejudice which has been going on for months. Now, they have finally taken action against it by issuing a warning before booking and boarding

The police are able to get away with taking African Americans into custody without much of a cause, and then later they the police will make up the reason. They get away with this because of the biases towards African Americans. “Institutional bias against African-Americans is well-documented and contributes to the racial disparities in how laws are enforced.” These bias towards African Americans creates an unjust system that makes it hard for them live their daily life. When at any time they can be stopped and taken in for no reason or because they fit “description” of a suspect. At this point it becomes alarming on how often this is becoming, even more so how much of it have become the norm. To think that it has become such a norm that when Brocks was taken to the hospital to be put into the psych ward they did not question why she was there. All they had to do was use three questions to keep her lock up in there for eight days, Or until she would admit that all three of these were lies “…that she owned the BMW, that she was a professional banker, and that President Barack Obama followed her on Twitter.” They did not care for the truth at all, for them excepting the truth would require them to put aside their bias views. The fact that they are unable to put these aside and do their job without discrimination of any kind is concerning. For it is doctors that cannot look passed their views

Delta Airlines is the largest airline carrier on the Atlantic Coast. In terms of scheduled passengers carried they were world’s largest airline with 277.6 billion in 2013. Also the second largest

“ From this story, two colleagues who aren’t white are told to move to the back of the plane by a white flight attendant. Ding ding ding, this obviously makes the flight attendant racist, wrong. She isn’t a racist, she was just trying to ensure everyone’s safety. So these two colleagues had their feelings hurt and had to, HAD to assume that the flight attendant is being a racist and cause the situation to go from 0 to 100 real quick, as you can see, being this sensitive to a microaggression is just plain ridiculous, we should not assume the

Airlines, Unions Tackle Sexual Harassment of Flight Crew by Mare Lee illustrates not only the differences between early America and modern America in regards to what one might consider a work place issue, but perpetuates the need for said Unions in certain

Ten years after the terrorist attacks of September 11, 2001, millions of people board planes all around the country just like any other day of the year. It was no different for the passengers departing from the Metro Airport in Detroit, Michigan. The passengers were minding their own business and casually waiting for the plane to take off. All of sudden, a group of Federal Bureau of Investigation (FBI) agents stormed in to the aircraft demanding everyone to put their hands on the seat in front of them. Then, the agents selected three specific people, arrested them, pulled them from the plane, stripped searched them, and locked them up. This was racial profiling because of their ethnic background. What should have been an average day turned into a day that two Indian-American men, and 36 year old, half-Jewish, half-Arab, Shoshana Hebshi, will never be able to forget (Warikoo, 2013).

In the article Ohio woman sues FBI, airline for racial profiling, Hebshi talks about how she had filed a law suit against the FBI and federal agencies because she was taken off her flight because of her ethnicity. She has also described that two other men that were a different ethnicity also had been taken off the flight for the same reason. As the FBI pulled her off the airline they were rude and handcuffed and pushed her down the stairs

The pilot didn't say anything. He just kind of nodded at her and he walked up to the front, looked at me, looked at the two in front of me -- didn't say nothing. Next thing I know one of the gate agents is calling our names.” (Hirchkorn & Okwu) Dasrath is 32 years old, works as an analyst for Morgan Stanley, and more importantly is a full fledged US citizen. That is clearly racial profiling. Of course, we go back to the burning question right now. Was the airline just being safe? And does the airline have a responsibility to remove an individual from the flight who is making another passenger uncomfortable?

Linda Chavez an author of multiple books and the author of an article Everything Isn’t Racial Profiling that was written in 2002, she draws in part of her own experiences as a Latina and her experiences with ethnic and racial profiling. She states “I was routinely questioned more than other passengers, I suspect because I look vaguely Middle Eastern -- or as one airline agent put it, ‘Your passport’s American, but you don’t look American.’ ”(Chavez). This brings out how ignorance and racism may appear but she expects the fact she looks Middle Eastern and the airline agent were being strict and simply questioned and not acted on her

New technology: Internet (60% of seats were booked on-line), paperless operation, computerized, Reservation operation (not using call center)

C.E. Woolman, the first leader of Delta Air Lines, believed that the company should take care of its employees so that, in return they would take care of customers. At the root of this care included effectively communicating with his teams and empowering them to make the right decisions. As Debra Nelson and James Quick reference in Organizational Behavior: Science, the Real World, and You, (2013, p. 283) “…communication, especially between managers and employees, is a critical foundation for effective performance in organizations…this is especially critical when leaders are articulating vision and achieving buy-in from employees.” The buy-in that Woolman received from his employees stemmed from his intentional engagement with them and expectation to provide the best customer service in the airline industry. Throughout its history, Delta has deliberately engaged its employees and has modeled a human resource management (HRM) system, which is the “term increasingly used to refer to the philosophy, policies, procedures, and practices related to the management of an organization’s employees” (Sims, 2002, p. 2). The HRM system at Delta has impacted its organizational structure, corporate communications, and shared decision making.

As with all airlines, Delta’s recent performance has been significantly impacted by industry shifts and external events. Terrorist attacks and escalating costs have significantly impacted Delta’s profitability in recent history (Rivkin 4). The company has also been losing valuable market share to the low-cost carrier Southwest Airlines throughout the southeast and specifically in the lucrative Florida market (Rivkin 8). JetBlue also began encroaching on key Delta routes, and this seems only likely to increase (Rivkin 9). Despite this, Delta has still performed better than any other legacy carrier (Rivkin 8). Still, recent history has brought several changes to this legacy carrier, and the company has turned its attention towards new competitive strategies.

The Delta airlines serve more than 170 million customers each year.the survey conducted by Business travel news annually the delta airlines came No.1 for four continues years.

Federal agencies and Airline companies should not be allowed to remove people from a plane and detain them for their skin color, making this a wrongful practice of racial profiling. The American public forms and influences Iron Triangles into spreading their own beliefs that are then practiced within certain government agencies. Policies are then written and passed that allow such acts as this to be used on the general population. Shoshana Hebshi and two other men became victims of these acts while on a plane in 2013. These acts of discrimination can be changed only if the American public will stand up and force these Iron Triangles to push the Federal agencies and Airline companies to change their ways.