Deming's 14 Points and Crosby’s 14 Steps: A Comparison

Set goals and objectives – this is generally what is hoped to be achieved in the long term by setting out short term and specific achievements to contribute to that goal

Yes, I agree with these principles. Deming uses good common sense and good business principles in his 14 points for management. I always tried to stick with the same vendors even if they charged a little more as the personal relationship I acquired helped in case a problem occurred. Training people to do many jobs also helps in customer service, manufacturing, and management. On the job training allows a company to train people exactly like they want them to perform.

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

According to Manning & Curtis (2012), continuous quality improvement is an essential ingredient in the quality movement (P. 167). My company takes quality very seriously. We do not make a physical product but we provide care for people who are in need. It is very important to ensure that we are doing this to the best of our ability and saving the state as much money as possible while providing the member what they need and

1. Provide employees with high quality of life by making them comfortable at work and by giving them a variety of benefits

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

Merriam Webster defines quality as a degree of excellence, or a distinguishing attribute. Managers strive for excellence in the workplace to improve customer satisfaction, increase the output in manufacturing while minimizing defects, as well as making the company more profitable. There are several different management systems or methodologies available for businesses to use, but the Balanced Scorecard and the Malcolm Baldrige Performance Excellence Program is the most common and widely used in the United States.

Provide an unwavering commitment to excellence, high ethical standards, and a reputation for hard work, honesty, and fairness in everything we do.

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

• Address issues of poor performance. Other workers resent having to carry someone who cannot or will not pull their own weight.

establish a foundation for a new definition of quality based on satisfaction. Quality is defined

The post war era saw dramatic progress in the Japanese quality and that happened over a small period of time with the quality control aspects

Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).

know and understand what is expected of them in their job role (i.e. performance objectives and performance standards)

Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.