Deming's 14 Points and Crosby’s 14 Steps: A Comparison

2368 Words Mar 8th, 2013 10 Pages
Deming's 14 Points and Crosby’s 14 steps: a comparison
The concept of quality has become at the core of effective management and leadership in our modern times, and programs like Total Quality Management and Six Sigma have been at the heart of many companies' success. that quality needs to be built into every level of a company, and become part of everything the organization does.
This Document will be discussing the theories of two of the progenitors of TQM. Dr. W. Edwards Deming and Philip B. Crosby

Dr. W. Edwards Deming
W Edwards Deming was an American statistician who was credited with the rise of Japan as a manufacturing nation, and with the invention of Total Quality Management (TQM). In 1960 he was awarded a medal by
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* Emphasize the importance of participative management and transformational leadership. * Find ways to reach full potential, and don't just focus on meeting targets and quotas.
8. Eliminate fear. * Allow people to perform at their best by ensuring that they're not afraid to express ideas or concerns. * Let everyone know that the goal is to achieve high quality by doing more things right – and that you're not interested in blaming people when mistakes happen. * Make workers feel valued, and encourage them to look for better ways to do things. * Ensure that your leaders are approachable and that they work with teams to act in the company's best interests. * Use open and honest communication to remove fear from the organization.
9. Break down barriers between departments. * Build the "internal customer" concept – recognize that each department or function serves other departments that use their output. * Build a shared vision. * Use cross-functional teamwork to build understanding and reduce adversarial relationships. * Focus on collaboration and consensus instead of compromise.
10. Get rid of unclear slogans. * Let people know exactly what you want – don't make them guess. "Excellence in service" is short and memorable, but what does it mean? How is it achieved? The message is clearer in a slogan like "You can do better if you try." * Don't let words and nice-sounding phrases replace effective
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