TFT2 Task 3 SLA Review
Introduction and background
Finman Account Management, LLC (FAM) is a business management services company with over 9000 employees in 70 offices located in 20 countries. Recently, FAM determined it could expand its national and international services by partnering with Datanal (DTA), Inc. and Minertek (MTK), Inc. As a result, FAM has entered into a service level agreement contract (SLA) with both companies to expand services to existing customers and increase market share in the process. Following is a review of the SLA to ensure that it protects FAM’s data and intellectual property (IP).
FAM Objectives
As mentioned above, FAM entered into a three year contract with DTK and MTK to expand services to existing customers; thereby, increasing market share and profits. With this in mind, Finman devised the following objectives to meet these goals:
To compete more effectively by offering customers a unified IT management plan across the organization or separate departments and divisions.
Furthermore, DTK, using data-mining software developed by MTK, will recognize and integrate common IT characteristics from disparate operations, programs, procedures, and products. In short, these objectives enable customers to reduce or eliminate duplicate, parallel systems to achieve economies of scale.
Revisions to the SLA
To start, several revisions need to occur after reviewing “A Service Level Agreement for Provision of Specified IT Services Between
Advantages- Less liability for stakeholders. Ability to raise funds/capital in the form of stocks as needed.
In order to leverage IT for the benefit of the whole organization enterprise architecture must be developed to oversee IT strategy. Centralizing IT strategy at the start of the new business strategies will be important to make sure IT and business are working together with common goals that deliver the most value. The following steps are to be completed within each department:
All these advancements by the IT team of M&S are aimed at encouraging customers to use technology to spend more money at M&S.
Justify how your recommendations will limit use, sharing, retention and destruction of Finman’s corporate data by Datanal and Minertek.
After careful review of the current Service Level Agreement(SLA) “A Service Level Agreement for Provvision of Specified IT Services Between Finman Account Management, LLC, Datanal, Inc., and Minertek, Inc.” we have determined that standard Information Technology security measures have not been addressed fully. Following are the recommended changes highlighted in the specific sections that need to be addressed. These changes are being recommended to protect Finman’s data and intellectual property. Established standards such as Best
Will ensure that all parts of our business work together cohesively to deliver customer-centric outcomes to support the initiatives in our Future Strategic Business Plan.
Financial management for IT services (ITSM) is an IT service management process area for control of expenses. Also, many financial managers strive to save money by scrutinizing the cost of IT. For instance, ITIL offers a suite of efficiency driving tools which can help businesses identify where they can offer huge cost management. With ITIL management can be configured to implement cost reduction strategies to reduce cost. Therefore the aim of a financial manager is to promote IT services is to give accurate and cost effective stewardship of IT assets and stewardship of all IT assets and resources used in providing IT services. The IT depart is used to planning, controlling, and recovering plan, control and recover costs expended in providing that the IT service negotiates and agrees on the service-level agreement (SLA) (Conger, Dattero, Galup, & Quan, 2009).
It allows everyone from top to bottom to have a clear understanding of the company’s objectives and what is expected from them, it also reduces the risk of confusion, waste of time, money and energy among the three levels of management.
The solution to be implemented should felicitate higher coordination among the business partners leading to better information circulation and targeted customer approach, i.e. to make efforts that the same technician handles the same customer.
As technology grows and information has become a critical asset companies currently are devoted their resource and money to protect their data as important as their finance and human resource assets.
The ability to manage information plays a critical role in developing a firm’s capabilities in customer relationship management, process management and performance management (Mithas, 2011).
* Centralization of the core processes and standardizing of the IT infrastructure would leverage technology expertise across the organization and the affiliates. It would also enable cost effective contracts from the software suppliers and would facilitate global business processes.
A: I’d say it going to be used for strategic, enterprise top line growth. In order to leverage IT for the benefit of the whole organization enterprise architecture must be developed to oversee IT strategy. Centralizing IT strategy at the start of the new business strategies will be important to make sure IT and business are working together with common goals that deliver the most
The IT department could outsource some activities to reduce some of the workload. They could also centralize some IT decisions to better align IT with the business strategies and provide more support to the affiliates.
• Meet regularly with other departments’ heads- Sales- HR-Accounting-Marketing-Customer Service-Institutional trading-R&A-Client Services to communicate IT strategies and projects. Gather feedback from other departments regarding current needs. Be sure that all departments are aware of an IT strategy and that all future projects and initiatives must fall within this strategy.