Design A Knowledge Management ( Km ) System For The Bank Of Greece

In the world of banking and finance nothing stands still. The biggest change of all is in the, scope of the business of banking. Banking in its traditional from is concerned with the acceptance of deposits from the customers, the lending of surplus of deposited money to suitable customers who wish to borrow and transmission of funds. Apart from traditional business, banks now a days provide a wide range of services to satisfy the financial and non financial needs of all types of customers from the smallest account holder to the largest company and in some cases of non customers. The range of services offered differs from bank to bank depending mainly on the type and size of the bank.

The case “Knowledge Management at Anderson Consulting” takes a broad overview of Anderson’s knowledge management system (Knowledge Xchange) from its initial conception through various stages of growth and finally presents several potential avenues that could be taken to improve the system. Anderson’s knowledge management system was initially created in 1991 as a basic Lotus Notes email system which allowed them to get information into the field quickly, and rapidly expanded into the Xchange system which consists of more than one hundred documents housed throughout the world. Its success was due, in part, to knowledge management being considered a key part of Anderson’s overall business strategy. However, with its rapid

Regrettably, the convenience of online shopping also brings great risk to those that utilize it; however, there are a multitude of online shoppers that feel information security will self-manage given ample time (Miyazaki & Fernandez, 2001). While this may seem naïve, it warrants merit as many major banking institutions will forgive debt incurred due to fraudulent activities against customers’ accounts.

As banks pivot toward accommodating to the needs of their customers, it is important to understand how to

A host of issues surround the security of e-commerce transactions. Cyber crime must be prevented by businesses in order to protect the storehouse of personal and private information of their customers and consumers such as addresses, credit card information, PINS, security questions, passwords, and personal information. Cyber attacks are also of concern, as they can cripple systems. With the emergence of this new source of revenue potential comes the added cost of security to businesses. Adequate and reasonable security measures are required in order to maintain a balance of low-cost and high security. The consequences of failing to adequately protect such information are evident and costly. Consumer lawsuits, consumer complaints, and costly settlements are all potential pitfalls for the unwary business. Loss of goodwill, reputation, and share value are other tangible consequences.

Thus it is clearly understood here that complete understanding of organizational culture will lead to and rightful approaches to tackle any organizational development and change process. Organizational culture decides the way its members make decisions, the way they make interpretation, manage and operate. In other words, organizational culture affects organization’s competitive position. Inability to manage organizational culture will give negative consequences on organization’s performance.

With the changing economy and innovative technologies being introduced every day, every service quality variable has gained equal importance. They suggested Customer Centric Orientation strategy, where the Bank builds long term valuable and strategic relationships with the customers. Private Banks have successfully achieved these relationships; however Public banks need to improve in this area. They also accomplished that the retail banking experience has to be enhanced in order to improve the service quality by an

Since the evolution of e-banking, banking transaction has become very convenient or easy for customers to perform. However this technology has introduced a large set of risk. The breaches of security and disruption to the electronic banking system can damage the reputation of a bank. If a bank encounters a security breach, it can cause a customer to lose confidence in a banks electronic delivery channel. The Internet has grown exponentially. The Internet helps improve the communication between the bank and customers. The adoption of e-banking poses some challenges to the banking industry such as operational challenges which are fraud, processing errors, system disruptions, or other unanticipated events resulting in the institutions inability to deliver efficient services to their customers. There are several risk associated with the use of e-banking which includes systems failures, processing

Knowledge Management is defined as the process of capturing, distributing and effectively using knowledge (Davenport, 1994) 1. It can also be refer as a multi-disciplined method in order to accomplish organizational objectives by fully utilized and generate value from their intellectual and knowledge-based assets 6. Knowledge Management focuses on the gaining, creating, and sharing knowledge and technical foundations that support them 2. According to Grey, knowledge management is an audit of “intellectual assets” that highlights unique resources, critical functions and potential deadlocks which prevent knowledge flows to the point of use. It protects intellectual assets from decaying, seeks opportunities to improve decisions, services and products through adding intelligence, increasing value and providing flexibility (Grey , n.d) 5. On top of that, knowledge management includes a range of planning and practices used in an organization to classify, create, distribute and enable adoption of intuitions and experiences.

The author Maria Martensson is a PhD student in the Stockholm Ê University School of Business, Stockholm, Sweden. Keywords Knowledge management, Knowledge, Strategy Abstract Over the past several years there have been intensive discussions about the importance of knowledge management within our society. The management of knowledge is promoted as an important and necessary factor for organisational survival and maintenance of competitive strength. To remain at the forefront organisations need a good capacity to retain, develop, organise, and utilise their employees ' capabilities. Knowledge and the management of knowledge appear to be regarded as increasingly important features for organisational survival. Explores knowledge management with respect to its content, its definition and domain in theory and practice, its use and implications, and to point out some problems inherent in the concept. The main contribution of this paper is an extensive literature survey on knowledge management. Electronic access The current issue and full text archive of this journal is available at http://www.emerald-library.com

The Online banking and financial services have revolutionised the consumer and corporate banking industry in the last few decades or so by giving customers the power to conduct their banking anytime, anywhere and without all kinds of paperwork and branch visits. This has been possible with the help of massive investments in information technology, systems and communication infrastructure linking the banking industry network with their universe of customers. This empowerment has also given the financial services industry a platform to create financial products with which to woo the marketplace to grow market share, revenue and profits at rates not seen

Digital changes in the banking industry now require that banks offer service options that reflect the technological advances that have taken place in the industry. Consumers no longer expect to spend a lot of time in a bank to find their financial solutions. Banks need to capture customers’ attention by providing extraordinary service and mobile options to differentiate themselves from their competitors. For this reason, a Bank’s computer systems need to reflect its vision if it wants to compete with top institutions, especially if its current system is plagued by legacy databases issues. Relationship Managers need to perform customer needs-assessments that will generate sales at a later time. Without a good onboarding system, a bank is

Bank increasingly switch to website system or e-banking side to catch the customers not only to inquire about the account balance, interest and exchange rates but also to made several online transaction activities. This up gradation of every bank systems come up in a race of to be ahead from other bank by which the bank look for new challenges in bank management, rules and supervision authorities to check the e-banking service is working smoothly and properly and customer can’t be affect by this new rules and catch more and more customers to promote the Bank.

The banking sector is thus one of the most critical areas in business engagements, since it directly handles private customer information, account transactions, payments, loans, account transfers and balances, images of checks and statements, and much more. All these information is stored in computers and files where they can be easily viewed unless a well-authored and detailed security system is in place. While banking business is expected to ensure efficiency and safety for customer information, it is also supposed to provide a simple and user-friendly system of information sharing. According to (Ballad,

Also different banks employ different banking applications software to gain competitive edge and introduced various electronic products. The challenge here is that some of these ICT packages are not compatible or were not properly understood before been introduced and banks have already incurred huge costs in the acquisition of these technologies