Design, Business And Law

Australian Consumer Law is a single national law, which is, applies in all jurisdictions, to all business and to all industry sectors. The ACL also represents a new approach to considering consumer policy issues, with the Australian Government and the States and Territories working closely together to consider develop and implement changes.

Telstra segment their residential customer based upon customer usage and lifestyle patterns and for small business customers according to the type of business they operate and the way they interact with their customers. Telstra enable customers to interact with them online, through door-to-door sales representatives and telephone sales channels and face-to-face via Telstra Shops.

Mary McDonald, an 86-year-old woman, was frequently complaining about the high cost of maintenance of her house and high property taxes. She decided to cancel her fire insurance to reduce expenses. Mary’s daughter was aware of her mother’s concern about the property, and she took Mary to the lawyer’s office to sign some papers that would protect her mother. When Mary came to the lawyer’s office, she was advised that the paper she was going to sign was the deed to the property. Mary signed a document. Later on, when the municipal tax bill arrived, Mary McDonald was really surprised to see that the property was in her daughter’s name.

The future of the telecommunication industry is an exciting future. No longer can these companies depend on telephone service plans to maintain profit. Each company needs to find other avenues, packages and services that can be sold to existing customers while attracting new customers. The companies

40. Principle of Law: In this case, Esposito hired Excel Construction Company to repair a porch roof. All terms of the agreement were specified in a written contract. And the dispute occurred when Excel had repaired the rear porch roof because in the agreement failed to specify whether it was the front or rear porch that needed repair. Under civil law, two parties here had signed a civil contract in writing. Because the contract failed to specify clearly front or rear porch roof, Excel completed its obligation and didn’t break the contract.

The most efficient way for consumers to get what they want is through the ‘market’, not the government, but businesses have more power than their customers. Some businesses can and will use abuse this power and cheat and steal from consumers to make money. Because of this, the government regulates the behaviour of businesses to have a market economy that functions properly. These laws mainly protect consumers against; misleading/deceptive representations, unconscionable conduct, unfair contracts, and unsafe goods and/or services. To protect consumers, different legal and non-legal approaches have been taken.

The telecommunications coverage in rural and regional areas in Australia has monopolistic characteristics. Telstra has a competitive advantage over Optus with 99.3% coverage of the population compared to Optus with a 98.5%, this is equivalent to an estimated 192,000 more potential customers. Although Telstra has this competitive advantage they claim that the revenue received from their rural base stations does not cover the cost of development and maintenance.3.

The law of unfair terms in consumer contracts have experienced changes over the years, the most significant of which was the Consumer Rights Act which came into effect on October 1st 2015. However, before the Consumer Rights Act 2015 (CRA 2015), unfair terms in consumer contracts were covered under two pieces of legislation; the Unfair Contract Terms Act 1977(UCTA 1977) and the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR 1999) . The UCTA 1977 and UTCCR 1999 provided liability for transactions occurring in the course of a business as well as business and consumer contracts. Both UCTA 1977 and UTCCR 1999 provided protection for consumers from terms in a contract so as to prevent them from being at a disadvantage for not read contractual terms and conditions. The UCTA 1977 defined a consumer under s.12 (1) (a); as a party dealing not in the course of a business and not holding himself to do so; while in s12 (1) (b) the other party is acting in the course of a business. The UTCCR’s definition was very narrow, Regulation 3 stated that a consumer must be a natural person that is not a legal person e.g. a company who contracts outside his business.

Rogers Cable is the leader in Canada’s cable television market, with a over 2.3 million cable television subscribers and 500000 internet subscribers. In 1993 the Canadian government relaxed the norms of telecommunications industry followed by an application in 1999, allowing local carriers to change the content of the information passing through their networks. This led to increased competition in the market and the customers enjoyed a lot of choice. As such Rogers Cable focused completely on increasing its subscriber base and

Hi Vaughn! It is very nice to meet you! I also want to own my own business one day. I absolutely loved Business Law 1, especially with Professor Callaway. It was so interesting to explore into the crucial parts of how business works. I am so excited to learn more about the laws and regulations businesses deal with. This class will benefit us in the future with our own businesses. I always knew I wanted to be involved with business, but Professor Callaway truly made me fall in love with everything about business. Good luck to you in achieving your goal of starting your own business!

A meaningful space originates from the hierarchy of form rather than aesthetic emotion. Materials we use now are for strength not for meaningful form, spaces haven’t found position of order, integration is a way of nature and adjoining servant spaces identifies the essence of space. (A selection of Architectural Manifestos, n.d) Le Corbusier believed architecture, sculpture and painting are dependent on space, as he discussed in his manifesto ‘Ineffable Space’ in 1948. (Gargiani Roberto, Rosellini Anna 2011) Louis Kahn, on the other hand, had a different view. In 1965-69 in his writing of ‘Architecture is the thoughtful making of spaces’ Kahn suggests that meaningful form characterises space. (A selection of Architectural Manifestos n.d) Le Corbusier, one of the pioneers for modern architecture and Kahn, one of the most influential architects from the 20th Century, had two very differing interpretations of what creates a significant space. Both Architects had great influence on the world of architecture and design, and still their concepts are being discussed and stimulate design today. (Oxford University Press n.d)

The business case presented focuses on insatiable demand amongst a growing population for a service built on dilapidated, poorly maintained infrastructure, against a backdrop of government deregulation in the telecoms sector. As of 1992, there were a mere 78k telephone lines for the 27m people living in 4.7m households (a population set to double over the coming 24 years), with users suffering success rates of just 25%. Demand was forecast to grow to 500k subscribers by 1996. The recent deregulation of the telecoms sector (via the break-up of TPTC into TPC and TTCL) and the formation of a regulator (TCC) had

the Design of Goods and Services is fairly much of the transformation process in a firm. The design of process is extremely influential in determining decisions relating to business elements such as Cost, quality, human resources. Additionally, to survive in the business arena, a firm must design goods and services to meet the needs and wants of their customers (Heizer & Render, 2011).

Mrs. Turner has decided to start her own business running a private day nursery. It is

|13 | | 3.1.6 Teletalk Bangladesh Limited |13 | |Chapter 4 |14-19 | |4.1 Findings |15 | | 4.1.1 Customer Perception on Diversified Packages |15 | | 4.1.2 Customer Perception about Call Rate |16 | | 4.1.3 Customer Switching, Use of Multiple SIMs and Networks |17 | | 4.1.4 Satisfaction Measurement for Operators |19 | |Chapter 5 |20-22 | |5.1 Suggestions from the Consumers |21 | |5.2