CONTENTS: CASE STUDIES CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5
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and materials on job design and work measurement are not included. The book is divided into 14 concise chapters. Our intent was to design a book that could be used cover to cover in an introductory Operations and Supply Chain Management course. In developing each chapter we considered how students would view the material. All chapters are approximately the same in length. Our attempt is to balance managerial concepts and analysis. This balance does not work out perfectly as some topics are intrinsically
ii Management Challenges for the 21st Century PETER F. DRUCKER Contents Introduction: Tomorrow’s “Hot” Issues 1 Management’s New Paradigms 2 Strategy—The New Certainties 3 The Change Leader 4 Information Challenges 5 Knowledge-Worker Productivity 6 Managing Oneself Acknowledgments About the Author Books By Peter F. Drucker Credits Front Cover Copyright About the Publisher iii Introduction: Tomorrow’s “Hot” Issues Where, readers may ask, is the discussion of COMPETITIVE STRATEGY