Deutsche Allgemeinversicherung Case

13. Which of the following characteristics makes it EASIER to measure the quality of a service, relative to that of a product or facilitating good?

Quality Associates, Inc., a consulting firm, advises its clients about sampling and statistical procedures that can be used to control their manufacturing processes. IN one particular application, a client game quality associates a sample of 800 observations taken during a time in which that client's process was operating satisfactorily. The sample standard deviation for there data was .21 ; hence, with so much data, the population standard deviation was assumed to be .21. Quality associates then suggested that random samples of size 30 be taken periodically to monitor the process on an ongoing basis. BY analyzing the new samples, the client could quickly learn whether the process was operating satisfactorily. when the process was not

Deutche Brauerei is a family run German Beer Company. It is owned entirely by 16 uncles, aunts, and cousins from the Schweitzer family. The Schweitzers are brewers, not marketers or finance people, so they have hired Oleg Pinchuk to help with the marketing aspects and Greta Schweitzer, Lukas Schweitzer’s niece, to give financial expertise. The company’s agenda includes: approval of the 2001 financial budget, declaration of the quarterly dividend, and adoption of a compensation scheme for Oleg Pinchuk. Greta also wants to study the company’s reliance on debt financing and whether or not Deutsche’s aggressive penetration of the Ukraine helped the company.

In this memo, we use CVP analysis to explore strategy for negotiating with different types of artists and for realizing the business target under various conditions.

A process that monitors standards by take measurements and corrective action as needed. It is in control when only variation is natural, if variation is assignable then discover cause eliminate it. Take samples to inspect/ measure- reduce inspection time, reduce opportunity of bad quality. Control charts graph of process data over time-show natural and assignable causes. Control charts for variable data (characteristic that is measured, length,height, etc) are X-chart (average) and R-chart (range)must use x and r to get correct results. central limit theorem follow normal curve. When we know . When we don’t know . Control charts for attributes (categorical-defective, good/bad) P-chart (percent) or C-chart

● Monitoring — Internal control systems need to be monitored–a process that assesses the quality of the system’s performance over time. This is accomplished through ongoing monitoring activities, separate evaluations or a combination of the two. Ongoing monitoring occurs in the course of operations. It includes regular management and supervisory activities, and other actions personnel take in performing their duties. The scope and frequency of separate evaluations will depend primarily on an assessment of risks and the effectiveness of ongoing monitoring procedures. Internal control deficiencies should be reported upstream, with serious matters reported to top management and the board.

State Farm was founded in 1922 by a retired farmer and insurance salesman, George Jacob "G.J." Mecherle. Mecherle’s original vision, to operate fairly and do the right thing for the customers, still guides the company today. What started as a single line auto insurance company, has now grown to an entity offering nearly 100 products and services to help customers manage today and prepare for tomorrow. Currently, the company handles nearly 35,000 claims per day, which demonstrates its level of commitment to policyholders. State Farm offers access online and offline through statefarm.com, or through one of more than 18,000 agent offices nationwide. Over the next few sections, State Farm’s mission, culture, and family of companies will be discussed as a summary of the organization and its achievements.

Analyze the process map and SIPOC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or

Quality Associates, Inc., a consulting firm advises its clients about sampling and statistical procedures that can be used to control their manufacturing processes. In one particular application a client gave Quality Associates a sample of 800 observations taken during a time in which the client’s process was operating satisfactorily. The sample standard deviation of this data was 0.21; hence with so much data, the population standard deviation was assumed to be 0.21. Quality Associates then suggested that random samples of size 30 be taken periodically to monitor the process on an ongoing basis. By analyzing the new samples, the client could quickly learn whether the process was operating satisfactorily. When the process was not operating satisfactorily, corrective action could be taken to eliminate the problem. The design specification indicated the mean for the process should be 12. The hypothesis test suggested by Quality Associates follows.

c.  Then find the 95% confidence interval for the difference between proportions.   From this confidence interval, can we conclude that there is a significant difference in the proportions?

5.  Assuming that operators will continue to take samples of 10 sheets each hour to check if the process is in control, what control limits should Douglas set for the case when extrusion is a Six Sigma process?

Issue: Dynamic Seal, a precision parts manufacturer with a reputation for high quality, does not currently utilize a Statistical Process Control (SPC) system. However, United Airlines (UA), a major customer representing 14% of Dynamic Seal’s business, insists they implement an SPC system or loose United Airlines’ business. In addition Dynamic Seal do not have a sound preventative measure quality control system in place, preferring 100% inspection to cull bad quality, rather than building parts correctly from inception.

Applichem is a company that offers high product customization. Indeed, they provide solutions to specific customer problems, and then refine the product and process to arrive at a product with broader application.

Deutsche Bank made its entrance into the world in 1870 and it was one of the first banks to adopt universal banking as it promoted and facilitated trade relations between Germany and other overseas markets. Deutsche Bank acquired smaller banks in Germany in order to be the most prominent bank in their home base in addition to having a global reach. Following World War I, inflation took over Germany causing many borrowers to default on their loans forcing the bank to sell most of its assets in order to stay alive (however that diminished their global presence). The bank’s involvement during World War II with the transferring of the Jewish customers holdings to the German Government led to the Allied

Elaborate how Kanban, Kaizen, Takt time and Statistical process control can aid in improving Lean 6 Sigma operations.