Natalie Cutts NVQ5 Develop Procedures and Practice to Respond to Concerns and Complaints 02/03/2015 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work The complaints procedure for my organization outlines the following aims: To ensure that its complaint procedure is properly and effectively implemented and that
Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for E-Spire Healthcare outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation
Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own company. The complaints policy for Affinity Home Care outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation
18.09.2014 Leigh Bown Unit 519 – Develop procedures and practice to respond to concerns and complaints. Introductions Getting to know you… About me… - CQC Inspector (South Central) - Adults with Learning Disabilities - Children and Young People - Occupational Therapy - Therapeutic Supervisor Community and Organisational Development Father and Husband Important points Facilitate and share vs teach Confidentiality I dislike power-point There will always be something else to
potential risks of what they want to do. Care worker role is not to prevent people from doing what they want, but making sure that they know the possible results. This can result in some very finely balanced decisions, especially where there are concerns about someone’s capacity to understand the possible risks and consequences from their actions. The question of capacity to make decisions is highly complex and staff must consider it carefully. It is very easy to make the assumption that because
Optional Unit Questions Unit 519 (01) Develop procedures and practice to respond to concerns and complaints Assessment Questions 1. Learning Outcomes 1.1 and 1.2 a) Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in your area of work. b) Analyse how each one affects service provision. The Local Authority. Social Services and National Service Complaints (England) amendment Regulations 2009. came into effect in April
requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work The regulations that govern our company are Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009 which are implemented by CQC. Specifically Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 relates to complaints. Paramount has a Compliments and Complaints Policy which is
how duty of care contributes to safe practice Part One Explain what it means to have a duty of care in own work role. The key points as outlined in the text book, surrounding my duty of care at work include helping children as they develop: * The ability to foresee and cope with potential dangers. * More robust immune systems. * Empathy. * Communication skills. Part of my work is to ensure that the children in my care are allowed to develop these skills in a safe environment. At
responsibility that: - Whilst caring for an individual I promote their independency and assist them to understand and exercise their rights. - That I use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice. - Following practice and procedures designed to keep myself and other people safe from violent and abusive behaviour at work. - Bring to the attention of my Manager
Assignment 1 - Principles of safeguarding. Using the criteria, write an assignment on the different form of abuse that can occur in your organisation, signs and symptoms of each abuse and how would you respond in the event of a suspected abuse. 1.1. Define the following types of abuse: i. Physical abuse Physical abuse is the act of hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating, or otherwise causing physical harm to an individual. ii. Sexual abuse This is when