Developing Effective Communication in Health and Social Care

1395 Words May 30th, 2012 6 Pages
Unit 1: Developing Effective Communication in Health and Social Care
P3
There are a number of barriers to effective communication in health and social care. One of these is environment. If the environment gets in the way of effective communication, then the receiver may not understand the message that is being given to them. An example of environmental factors in a health and social setting would be a busy hospital being uncomfortably busy or loud. If a patient is in a busy ward and cannot relax due to excessive noise, phones ringing and people bustling in and out, they will not be able to relax or get any proper rest, which will affect their recovery.

There can also be problems and barriers created by assumptions. If two people
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However, due to rushing, they may not be as assertive as they could be and things may be overlooked or missed which can lead to further complications to the patients health and recovery period.

If someone overlooked someone's cultural beliefs in a care setting, this would cause a lot of barriers and clashes in communication. If a Muslim lady was in a residential care home due to a recent fall, and the care home did not ask or cater for her cultural dietary requirements (she may not eat pork for example) then this would not be a good example of positive communication, and it is also not respecting the individual enough to communicate with them on a personal level.

Personality clashes can cause a disturbance to effective communication also. If a quiet and reserved care assistant is dealing with a service user who has dementia this would be a huge personality clash, should the service user happen to behave in an aggressive way towards the care assistant. Sometimes dementia sufferers can become aggressive or violent, and physically abuse those around them. If the care assistant didn't know how to deal with this and was too reserved to adopt an authoritative role, then the situation would not be dealt with and may go from bad to worse; resulting in somebody being hurt.

If a group of disabled teenagers were at a youth centre and were having a group discussion, there may be one or a few who suffer from low self esteem due to their disability. They may feel they have