Developing Emotional Intelligence (EI) Essay

2127 Words 9 Pages
This paper defined Emotional Quotient (EQ) and Emotional Intelligence (EI) and differentiated between the two terms often used interchangeably in papers to be synonymous for emotional intelligence. Businesses benefited greatly when employees utilized soft skills such as emotional intelligence, displayed a positive disposition and were able to work in healthier, more productive work environments. These competences were developed through self-awareness, self-management, social awareness and social-relationship management. The four elements were described in the Competency Based model by Daniel Goleman and Richard Boyatzis. Not all employees exhibited the same level or maturity of emotional Intelligence. Identification, development and …show more content…
Those with interpersonal intelligence are more cued into other’s emotions and respond appropriately to their well-being. Elizabeth Guss described the hallmark of emotional intelligent people as those that others want to be around because they present positive interaction and make others feel good to be around them (Guss, 2005).
This paper will define and differentiate between the terms Emotional Quotient (EQ) and Emotional Intelligence (EI) and touch on the importance of having these skillsets.
The focus will allow one to build skillsets for increased emotional awareness by identifying the emotional impact stress has on one’s health as well as the health of others, by balancing our emotions, better communication will result and aid in conflict resolution. The attributes in the Competency based model by Daniel Goleman and Richard Boyatzis will be explained. Five key skills will be identified and defined for developing emotional intelligence. Last, the benefits of increased productivity as a result of having employees with good EQ skill sets.

Review of the Literature
EQ versus EI
The two terms, Emotional Quotient and Emotional Intelligence have inaccurately become synonymous for emotional intelligence and used interchangeably. The distinction between them is Emotional Intelligence (EI) is innate or inborn potential and Emotional Quotient (EQ) is the measurement of the behavior. Babies are born with socialization and are receptive to “emotional sensitivity,
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