Developing Yourself as an Effective Human Resources Practitioner

1698 Words Mar 2nd, 2013 7 Pages
Rebecca Laura Frodsham

Candidate Ref: 41643

Tutor: Alana Clough

Module: Developing Yourself as an Effective Human Resources Practitioner

Contents Page

Introduction

The purpose of this report is to identify the knowledge, skills and behaviour that is required to be an effective HR practitioner. Looking at different areas, such as insight, strategy and solutions, leading HR. I will then look at the professional area of service delivery and information and look at the activities and knowledge that relates to my current HR role and why.

I will also look at the most effective ways for communication as an HR professional within my current organisation, and also the most effective ways to deliver a service. Looking at time management,
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It is very important that I know how to handle each complaint and minimise any damage. For example, consultants are often tired and stressed, it is important to communicate with them quickly as usually the problem is minimal and they just need someone to talk to to help them reassess the situation, it is important to be empathetic. External customers and clients need to be top of priority, if they feel ignored this can lose business for the company. It is also important that I understand how to negotiate and manage outsource providers.
A lot of the contractors that work for us are paid by an outsourced payroll solution. Each week I need to ensure that payroll is managed correctly, that these companies have the correct details and funds to pay our contractors each Friday morning.

Activity 2

It is common in my job role, that I will have more than one customer that requires my assistance at any given time. Recently I had 3 customers come to me with a problem at similar times. These customers where: Client – querying his charge rate for our services. Our Managing Director – Would like someone to take a disciplinary. Consultant – Asking what they are likely to achieve in bonus this month.
It is always important that I prioritise the requirements of each customer and understand how their problem could have an effect on the company. For example, the client is an external customer of GPW, it is important
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