Dianas Disappointment

1391 WordsApr 19, 20146 Pages
What is the problem? Diana Gillen is the General Manager at the Cobb Street Grille who applied and is hoping to become the new District Manager. After being rejected from the first position 9 months ago, Diana was convinced that she had this current position under her belt. Unfortunately, she did not get promoted and she was left to feel upset and judgmental with how the applicants were chosen for this position. This case demonstrates how an individual must learn to express their emotions in an appropriate manner and be open to learn new and effective ways to be a leader. Why do these problems occur? In this case, Diana is not good at controlling her emotions and the majority of the time her emotions get the better of her.…show more content…
An example of this is when the restaurant experienced high employee turnover. Diana fired three perfectly good employees because they decided to try a new customer service tactic. This proves that she is not in touch with her employees. Diana knows what she wants and understands how to manage herself along with a business, but when it comes to other individuals she does not perform in an effective way. When it comes to being socially aware and being able to build relationships, she fails, and this is one of the most important levels of the emotional intelligence hierarchy. How can these problems be fixed? Personality: Personality is the view in which individuals are agreeable and open to new things. Looking at the Five Factor Model Personality Theory, Diana extremely lacks in this section because she does not take any steps to build a healthy relationship with her employees. She needs to work on being more agreeable and open to new experiences in order to increase her success as a general manager. When one agrees on situations, it means they are being courteous, good natured, empathetic and caring. She lacks in this because she does not take the extra step to be closer to her employees. Openness to New Experiences: At this point, Diana follows the same rules and regulations, day in and day out. Instead of firing the three employees, she could have been open to a

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