Did Sue Make Any Communication Error?

Explain the role of Effective Communication and Interpersonal Interaction in a Health and Social Care context. (P1)

Explain the role of effective communication and interpersonal interaction in a health and social care setting.

Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication

The media clip of the journalist Michael Parkinson interviewing the actress Meg Ryan is a clear demonstration of a variety of communication strategies being employed by parties who are not familiar with one another. In many ways, this mimics the therapeutic conversations that occur between health professionals and patients when they begin working with one another. In these situations, the interviewer must use a range of questioning techniques to encourage the interviewee to provide information. For this to be successful, the participants in the conversation must usually feel comfortable and at ease.

Throughout the conversation, the nurse only used one open ended question which was “how are you dealing with that”. The rest of her questions were closed ended.

I was able to check the patient in a systemic order and to make her feel comfortable around me allowing openness and honesty about medical conditions. I responded to the patient in a professional way as to not make her feel uncomfortable and to represent myself as a professional. The patient felt very comfortable with me during the interview, I had asked her upon completion if I was professional and if she felt comfortable. She said that I was very gentle in examining her and that she was very comfortable speaking to me. During the examination there were moment when the patient and I had light conversation, as I did not want the experience to feel cold and calculated. She showed me picture of her family and the books that she loves to

Firstly, she went right into the dialogue that you have, and build off of with a patient (especially substance abuse ones), and how difficult it can sometimes be

The purpose of the assignment was to interview another person and record it, then later analyze how well you used interview techniques. The interview was to last fifteen minutes and discuss why your interviewee had decided to choose a career in the health field.

The Nurse in Scenario one made it clear to the patient that she was busy and had other patients to tend to. Effective communication is not demonstrated here because the Nurse has not respected or placed herself at the service of the client (NMBA, 2008). As observed in the video the Nurse speaks quickly and interrupts the patient.

Sue asked the couple a plethora of questions pertaining to their therapeutic goal. In some instances, if she asked an open-ended question and received a one or two word answer, she would silently pause and the client would continue. Sue would end a large number of her statements asking the question, “Right?” which only requires a one word answer from the client unless the client needs to provide clarification to the counselor. Another example of closed-ended questions is Sue ending her statements with, “Am I getting it right?” Again, this only requires a one or two work answer from the client unless clarification is needed. Sue asked the clients many open-ended questions, the most common

Questioning is the act of forming an inquiry and interpersonal communication to gain information which assist in making decisions. There are two common types of questions that are mostly used in an interviewing scenario, that is; closed and open questions. Closed questions are restrictive and require short answers .For instance, “Yes/ No “answers. The amount of information gained is limited while, open questions begin with “What, Why/ who?”They allow patients the freedom to talk about what they wish and invite an argument, long answers are required for these types of questions. (Stein-Parbury, 2009).

Communication is the leading factor in heath care errors (book). (Treas & Wilkinson Book p463) defines communication as “a dynamic, reciprocal process of sending and receiving messages. The messages may be verbal, non-verbal,

In this assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communication with each patient.

Sullivan (1954) supported that clinical interviews are generally the first interaction between the patient and clinician anda re use to find out who the patient is, why they are here and what they come through to be in their present or existing situation. The basic advantage of the clinical interview is that interviewer can transcribe the questions as needful, illuminate doubt and supply that the answers are appropriately understood, by repeating and rephrasing the questions. The interviewer can also collect non-verbal cues from the client or respondent. Any disturbance, stress, worry and troubles that the client experiences can be defined through, frowns (not the tolerant), body language and nervous taping, unawares displayed by any person. This would be unlikely to specify in a telephone meeting or interview. So face to face aids the interviewee to get the wanted outcomes and aid them the phrase of the person to whom they are interviewing. By understanding the facial expression of the client the interviewer can certainly and easily grasp what the client wish to say them about any thing. The basic disadvantage of the clinical interview is that face to face communication between clinician and client is the geographically limitations they may lay on the surveys and the numerous resources necessary if such surveys required to be made internationally and nationally. The expense of training interviews to minituarize

The basic structure of the interviewing was used throughout, except in the initiations phase. Rather than being informative, initiation was very prompt and short. Nurse hadn’t asked for the applicant’s comfort, a confidentiality statement was not delivered in this phase, though nurse talked about it after the personal information section was already passed. Also, nurse hadn’t said anything regarding the information like whom she will be submitting the information and what will be the outcome? The