Difference Between Assertiveness And Assertiveness

Assertive people are able to look a person in the eye and in a firm but non-threatening tone, say yes or no-they do not get walked on or taken advantage of. Assertiveness, not passivity or aggression, is the way to win-win outcomes.

Assertive— people develop positive relationships with others, as they will try to consider other viewpoints as well as presenting their own viewpoint in a clear way. This can lead to better self-image and reduced stress.

Active listening is also an integral part in the receipt of a message. Part of a listener’s responsibility is to provide feedback, making communication a two-person affair, and as important, senders must seek out and attend to the feedback that is offered by their receivers (Cheesebro, O’Connor, Rios, 2010). By actively listening to the sender, we can translate and respond to the message appropriately. Through active listening, we can develop respect and trust with the sender, increase productivity, maintain a “cooler head”, increased confidence and remembering the important information that the sender is trying to convey to us (Cheesebro, O’Connor, Rios, 2010). It is believed that we only take in 50% of what we are listening to at any given time so it is crucial that in communication, we extend to each other the same courtesy as the sender as we do as the receiver. Active listening is more than just hearing what the sender is

To achieve the pinnacle in any endeavor or undertaking one must start with a solid foundation. My foundation for effective communication began when I took UNV-104 21st Century Skills: Communication and Information Literacy at GCU. One of the first concepts discussed was listening. Many times, we are in a conversation and we hear what the other person is saying, but we are not comprehending. Generally speaking, listening can be described as hearing and

Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.

Listening skill is a vital skill that everyone must obtain in order to succeed in any career field. According to Elmhost (2013), “Talking instead of listening can lead professionals to miss important information. One analysis of physician–patient interviews revealed that the more doctors talked, the more they got off track and failed to address concerns raised by the patients.” (p.61). All the listening styles in the textbook are all valuable and all of them are essential for developing and improving listening ability. There two types of listening styles that are very functional at a working environment which are critical listening and task-oriented listening and most people are using these styles every day at work. Critical listening is when

Chris Cotter says that active listening is a complicated skill to learn because it requires an individual to be mentally engaged to the speaker’s tone of voice, and body language (Cotter). In other words, students need to be aware of both verbal and non-verbal messages. Louise Rehling says an effective means to start actively listening to focus on a what a group member is communicating, instead of thinking of a response at the same time. When a disagreement occurs in the group, members are expected to watch for body language and other cues to fully understand their group member thought process, instead of deeming them unhelpful for the group (482). When individuals feel that their voice is being heard then a trust among group members is strengthened and the quality of assignment is improved, thus listening skills is an important skill taught in group work. In the present day, a majority of companies want to create a relationship with their consumer. Employees that are able to actively listen to clients are better adept to understand the client and change the way they are communicating with the client.

Effective communication will help me avoid misunderstandings and improve my relationship in both personal and professional level.

In today’s society, where communication is advanced, the importance of listening skills is often times discounted for its importance in communication. Research shows that 45% of adults spend their time listening which is a skill that must be developed. According to, “Skilled Interaction: Research, Theory and Practice”, (London: Routledge, 2011) (p.177), the average worker spends 50% or more of their day listening while managers spend over 65% of their day listening.

Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources.

Listening Skills Listening is the ability to accurately receive and interpret messages in the communication process. It is also key in all effective communication, without the ability to listen effectively, messages are easily misunderstood. The importance of listening skills to top employers, the provide training for employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders and entrepreneurs credit their success to effective learning skills. Richard Branson frequently quotes listening as one of the main factors behind success

The listening process is a multistage process that involves "receiving, constructing meaning from, and responding to spoken and/or nonverbal messages" (pg. 109). In order to listen effectively it is necessary to attend to, interpret, evaluate, and respond to the message. The steps or stages to the listening process are as follows: attention, interpretation, evaluation, and responding. The first step is attention, which deals with the act of selectively focusing on certain communication cues while also ignoring others. One important key aspect to being a good listener is learning how to take control of one's attention by setting goals ahead of time and redirecting attention when it strays away. The second step is interpretation, which deals with the act of assigning meaning to the stimuli that captures our attention. Interpretation is often guided by our own individual patterns of thought as well as social expectations and is definitely open to many errors. By

Listening is more complex, and it encourages one to analyze and think about an idea, rather than to simply accept it (or “hear” it). Hearing is a skill that is beneficial for every aspect of life. As long as we have our ability to hear, we will always perceive different sounds, music, and voices. Listening, however, is beneficial to us in specific instances. It is important for us to attain good listening skills in education, the work force, and in our relationships with others in order to succeed. Good listening in education will bring about confident participation in class discussions; good listening in the workplace will lead to cooperation and good teamwork among colleagues; good listening in relationships is healthy and positive, for it is important to hear what an individual has to say in order to know how they feel.

Listening is more than just hearing. The process of listening involves receiving and constructing meaning, and responding to verbal and/or nonverbal messages. In other words, listening is not always easy and being a good listener is all about developing listening skills. To receive messages appropriately we have to listen actively. Active listening can be broken down into three important skills; first of all you have to reflect the feelings that the person is communicating, secondly reflect the content that they are communicating and finally ask good, meaningful questions.

Although emphasis usually lies on being a competent speaker, listening is a key skill that many business personnel do not exercise enough. For cross cultural communication, attentive listening is critical to be able to understand meanings, read between the lines and enable to empathize with the speaker.