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Difference Between Formal And Informal Modes Of Communication

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Part 1: Q1 a) Formal and informal modes of communication explained Formal: Upward communication: It is a flow of information from employees to managers, supervisors and directors. It keeps managers aware of how well the association is working. Employers use upward communication to pass their issues to their bosses like job related problems, performance of job, complaint and suggestion Box, Job Satisfaction overviews. By doing this it keeps employers to share their ideas, views in order to solve any problem in the organisation. Downward communication: It is a flow of information from managers to employees, supervisor to subordinate. So here managers should be self motivated in order to motivate employers and bottom levels like job procedures, assigning …show more content…

Getting review after some time 2) In a restaurant communication between store manager and crew member like fixing any issue in the restaurant, stock ordering 3) Communication between a director and marketing manager about getting people, the way they are marketing and attracting and it may be any issue. This is also a formal communication Two examples of informal communication: 1) General talk between employees in the company which is not related to work or unofficial their promotions or salaries those might be gossips is related to informal 2) Conversation between two employees about store issues or gossips in the store about other employees Question 2 a) Organisational culture: Culture represents the organisation history where the employees have to behave in future, like the values, norms, vision of an organisation. Organisation cultures have control mechanisms, prohibited to some behaviour and employers who are working should understand organisational culture in order to have growth. It is like software in the company.

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