Difference Between Front Staff And Manager 's Perception Of Bullying

Decent Essays

Is there a difference between front staff and manager’s perception of bullying?
Literature review
The workplace bullying institute (2014) defined workplace bullying as the repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators. Workplace bullying behaviors include verbal abuse, victimization, humiliation, being threatened, physical abuse, work sabotage and professional disregard. Workplace bullying is a prevalent disruptive behavior that creates an unconducive working environment that negatively impacts on the productivity of workers and prevents work from being done. Fox S & Cowan R (2015), the issue of workplace bullying continues to garner much attention in the scholarly, practitioner and public media, yet there is little consensus among professionals and academics of best practices for assessing the prevalence and consequences of workplace bullying. According to a research conducted in 2014 by the Workplace Bullying Institute, 27% of adult Americans have experienced abuse, 48% have been affected either directly or indirectly by it, 72% of Americans are aware that workplace bullying happens and 93% support the enactment of a healthy workplace environment law. Bullying is reported across all levels in the health care sector and the cases keep increasing over time and management should intervene to prevent and control the problem. Dumont et al (2012) report in their study of 950 RN respondents that 82% reported

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