AT&T and Cellular World strives to provide their customers with excellent customer service; to make sure that is happening, we require the Store Managers to conduct exit interviews for the following transactions: Upgrades, postpaid activations, prepaid activations, feature changes, rate plan changes, and equipment changes. This will improve our stores’ reputation, and improve overall customer satisfaction. The Retail Sales Associate is expected to get their Store Manager before the customer leaves so they can do an exit interview. The Store Manager is expected to use this phrase with the customer “before you leave today I want to make sure you are leaving completely satisfied with visit by asking you two questions: is there any reason you
The generation of talking face-to-face is slowly fading away, and the technology era is going to keep on growing. One of the most widely used technology services known today is the cellular phone industry. According to the Pew Research Center’s website, 90% of American adults own a cell phone. Of that 90%, the smartphone ownership is at 64% (2013). Verizon Wireless, along with the other major carriers, T-Mobile, Sprint, and AT&T, have taken this data and comprised a growing industry where competition arises from all angles. These companies have battled one another on pricing, plans, and customer service for many years in order to stay on top. Unfortunately, these are major factors in whether or not a customer will choose the particular company over another.
In this CRA, the problem was about which company I should recommend my friend to go with. The answer I got was that if he sends more than 550 text he should go to Verizon, but if he sends less than 550 to go with AT&T.
The future of the telecommunication industry is an exciting future. No longer can these companies depend on telephone service plans to maintain profit. Each company needs to find other avenues, packages and services that can be sold to existing customers while attracting new customers. The companies
In Arthur Miller’s play The Crucible,a good reputation is something one strives and wants to have. If one was being accused of witchcraft would he/she lie or tell the truth? Abigail and Elizabeth were brought up in court many times. Abigail would blame others to get out of everything, while Elizabeth would try to tell the truth, so that she wouldn’t be hanged or put in jail.
T-Mobile is better than AT&T because of network and cost reasons. My claim is supported with facts from many articles and personal experience. It is preferable because of its nationwide coverage, plans, benefits, and prices. T-Mobile offers sometimes offers the same plan or more valuable plan for a cheaper price. T-Mobile also has plans or benefits AT&T does not offer or have.
The two major carriers in my area are T-Mobile and AT&T. Since I live 30 minutes from a major metropolitan area and there are swampy areas between me and the metropolitan, I generally do not benefit from the latest cellular technology. Most of the towers in the area are owned or operated by AT&T or T-Mobile. Since T-Mobile and AT&T use the GSM standard, they can share the same towers and support each other’s customers. AT&T and T-Mobile have a strong 2G presence in the area. AT&T installed a decent 3G infrastructure about three years ago to handle the increase in the number of devices sold in the area. T-Mobile has skipped the 3G installation in most of my area and moved directly to 4G LTE installations. There are still very few T-Mobile
Sometimes, someone removes something from our presence if they believe it's for the goodness of our own sake. Unfortunately, there comes a time when someone in our presence doesn't want us to live happily, but suffer. From Works and Days by Hesiod explained Zeus hid fire, but Prometheus stole it back for man's sake from Zeus. Prometheus tricked Zeus when he stole the fire store back. With that being said, Prometheus along with the generations that follow was cursed.
“I am not going to leave the store until I get the items that I
Before Sprint acquired Nextel, Sprint was ranked as the nation’s third largest wireless company as well as the third leading carrier in long-distance service (Sprint-Nextel Deal?, 2004). However, there have been many complaints against the company. For example, the company has been accused of billing problems, unauthorized charges, and rude, unhelpful customer service. Moreover, there have been complaints about coverage service areas and roaming. On the Consumer Affairs website, Sprint customers have written about their experiences with the company. In October 2002, a man from Lafayette, LA, expounds upon a time when Sprint’s customer support changed his calling plan to better suit his needs in his current situation. They had promised to a hold plan for
To have 90% of the customers leave the store satisfied with their experience at the store.
We ask that they have good attitudes towards customers because we want customers to come back to our store whenever they something and we want them to feel comfortable coming to our store, and we want our customers to tell their friends and family about us. They must team players so they can work together and bring out the best in each other so we make as much profit as possible. Customer service is one of our biggest priorities mainly because that’s what we are known for.
Customer satisfaction is the backbone to being successful with in a business atmosphere. Steve and Dana were obviously not satisfied because their experience did not match their expectations (customer satisfaction was not reached). For this
Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.
Two different families live in the same neighborhood; in the home are both parents and one child, the children are both boys. One family spanks their child when he miss behaves; the other family does not spank their child when he miss behaves they simply tell him it's not okay to act that way. The family who supported corporal punishment spanked their child daily, they did it to re-enforce to the child that the parents were the boss and that he needed to listen to them; and that when he acted out in a bad manner then he would be punished for his behavior. Eventually that child learned what he could and couldn't not do, he learned that his parents were the boss and he needed to follow their rules that they set, as well as learning right from wrong. That child grew up showing everyone respect, and he knew that in real life if he got in trouble and didn't follow the rules that there would be consequences to his actions. The other family raised their child without spanking him; yes the child knew what was right and what was wrong but he didn't care because there was no discipline or consequences for his actions. The family constantly argued and yelled at each other and it was not a peaceful home. When that child grew up he didn't care for the consequences of his actions and constantly acted out in society. Not every situation are like these two but many are, the punishment of the child is up to the parent. Parents can gain a lot from spanking their child; and their child can learn a lot like discipline, respect, and taking responsibilities of their actions, and excepting the consequences.
It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do