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Differences Between AT & T And Cellular World

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AT&T and Cellular World strives to provide their customers with excellent customer service; to make sure that is happening, we require the Store Managers to conduct exit interviews for the following transactions: Upgrades, postpaid activations, prepaid activations, feature changes, rate plan changes, and equipment changes. This will improve our stores’ reputation, and improve overall customer satisfaction. The Retail Sales Associate is expected to get their Store Manager before the customer leaves so they can do an exit interview. The Store Manager is expected to use this phrase with the customer “before you leave today I want to make sure you are leaving completely satisfied with visit by asking you two questions: is there any reason you

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