Different Types Of Communication Are Used Within A Business Environment

1484 Words Feb 17th, 2015 6 Pages
Various types of communication are used within a business environment; there are a range of methods in which two or more colleagues can communicate. Communication in a business environment can vary in purpose, examples of message purposes include; to inform; persuade; teach; request action; motivate or inspire. Communication within the business workplace must be clear and concise to avoid misunderstandings. Methods of communication used within the workplace include written, verbal and non-verbal communication.
An example of written communication used within the workplace includes email; email can encrypted for security and can be sent instantaneously to clients, lenders and colleagues. Another example of written communication involves letters which can be used to summarise client information in a digestible format, so that is easy to understand for both client and staff that are not familiar with the technicalities/ details of the plan.
Another example of communication within the workplace is verbal communication; forms of verbal communication include face-to-face meetings, telephone calls and presentations. Presentations may be used for training purposes within the workplace. In addition, telephone calls can be used to communicate both internally (such as call transferring clients to a relevant PA) and externally (dealing with lenders or solicitors). Face-to-face meetings are another example of verbal communication, clients may come into the office for appointments…
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