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Different Types of Shopping Trips

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IKEA Analysis Today IKEA is progressing towards being one of the top furniture retailers in the world. In 2002, they served 286 million customers through 154 stores resulting in $12 billion in revenue. Although IKEA has several stores placed around the world, they are not always thought of as the most popular furnishing store in America. All the stores are self-service and are based on a do-it-yourself shopping experience. There are few contacts with customer service representatives within the stores, except for when the customer enters the transaction phase of their buying experience.
IKEA is proud to find the most cost efficient manufacturers for their products to in turn sell for a lower price to their customers. By replacing …show more content…

Location, Location, Location - This is one of the key factors in successfully marketing the growth of your business. IKEA has only placed its stores in metropolitan areas that are heavily populated and have the availability of space to accommodate an IKEA store2. By placing them in popular cities, it hinders their target market from gaining access to the physical store. The geographical location of the stores overlooks the majority of the target market for IKEA in surrounding smaller cities in which most of the consumers reside. The life style of the target market does not include everyone in a large city. People in surrounding areas must be taken in consideration to grow the IKEA business.

Existing Problem IKEA needs to think on a broad scale of how they can distinguish themselves among the current American market and create customer loyalty.
Possible Solutions These are the solutions: implement more customer services, the IKEA lite store, offer American styles, informational kiosks and preferred customer program. IKEA has become very successful over the years in other countries, but growth has been slow in the U.S. IKEA can continue to operate under the status quo and hope Americans adapt to their way of business. If IKEA is up for change, they can start with a major upgrade in their customer relations department. The current shopping experience works but in order to appeal to a larger

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