Discuss Why Understanding ‘Surface-Level Diversity’ and ‘Deep-Level Diversity’ Is Good Business Practice for Managers Working in Organisations.

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Introduction In this essay, I will be exploring the needs of managing for diversity. As there are many different aspects of diversity, it would be challenging for organization to cope and foresee problematic issues that can arise from, based on their assumption of predictability and understandability of the problems, and finding the right solution to respond to the situations. The content will be based on 3 key discussion points supported with references – why understanding surface and deep level diversity is a good practice for manager, why is it important to manage for diversity in Singapore, and lastly the distinct characteristics of Singaporean employees that need to factor, compared to other expatriates. Workforce Diversity…show more content…
Different groups have different culture which is why we need to understand each other in order to work effectively and cohesively in a company. Managers must emphasize on the importance of harmonious working environment, and how it can benefit us in the long run, such as rewards and benefit for performance recognize as a group instead of individual. Deep level Diversity- Personalities, Beliefs, Values, and Attitudes Deep level Diversity includes personalities, beliefs, values, and attitudes which is not visible or noticeable but it influences a person's decisions, statements, actions (McShane, Olekalns & Travaglione 2010). Generation Gap (Baby Boomer, Gen X, Gen Y) * Veterans (Traditionalists ) – born between 1925-1940 (10 percent) * Baby Boomers – born between 1941-1960 (44 percent) * Generation Xers – born between 1961-1976 (34 percent) * Generation Yers (Millennial), born between 1977-1992 (12 percent, and increasing quickly) There are mainly 4 generations classified above. What we are concern with are the conflicts, disagreements, and problems faced by the Baby Boomer, and the Younger Generations, Gen X and Millennials. Younger generations (Gen X, Millennials) feels that older generations (Baby Boomers) are slow and lack or creativity in their work, more often described as being “outdated”. In contrast, older generations would think that younger generations have a rash attitude, and lack of experiences and

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