Discuss the Four Dimensions of Customer Service in a Company.

2439 Words Jun 10th, 2011 10 Pages
Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.

It is known to us, “in each industry, the customer is god, is operator's food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays, most companies can provide high quality goods, even are willing to cut down prices if reasonable. However, how can suppliers gain a competitive advantage when high quality is expected and price must be maintained at a level to generate a reasonable return? In our views, it is no doubt that how various supplier service activities are valued by customers, more specifically, that is, the ability of logistics
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In reverse, P&G promoted the continuous improvement of logistics services of Paogong which has been the today's leading third-party logistics company.

Secondly, dependability. Dependability means reliability, that is, how the company are performing and completing their promised service, quality and accuracy within the given set requirements between the company and the customer. Dependability is just as important as a goof first hand impression, because every customer want to know if their supplier is reliable and fulfill the set requirements with satisfaction. Dependability is just as important as the first hand impression, because every customer wants to know that their supplier of what it may be are reliable and give the service agreed including great quality within the given timeframe without compromising on the quality. Dependability includes three elements, which are consistent order cycles, safe delivery and complete delivery. First of all, we talk about consistent order cycles.
Consistency is one of the most important weapons in the customer service arsenal. Without consistency everything starts falling apart and confusion abounds. Stay consistent on the inside of the business so that you remain consistent on the outside where it’s most important. Why is consistency so important? Why should we care so much about it? Well, it’s simple. One of the most aggravating complaints a customer can have is: One hand doesn’t know what the other hand is