Discussion Questions Chapter 15 - Maria Peristeras

2.3 Think about a service user you support… describe the range of communication methods and styles you use to meet their individual needs?

Communication is a two-way process that takes practice and time to be fully effective and is very important in every aspect our personal and professional lives. We communicate every day of our lives both verbally or nonverbally. The process of verbal communication is the exchanging information by transmitting an idea, send that idea, receive feedback, understand the idea and the feedback and provide feedback to the person who sent the message. The main components of communication are context, encoder, message, medium, decoder, and feedback. The context could be social, chronological, cultural, or physical. The individual sending the message will

1.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.

Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.

3. What are the particular challenges and dilemmas in managing relationships with those who have different cultural backgrounds and working styles from yours? How do you, personally, deal with such differences?

2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s reactions when communicating explain how people from different backgrounds may use and/or interpret communication methods in

Describe the personal variables that contribute to the interpersonal communication behaviors you saw in this situation.

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways

2.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.

3.1 – Explain how people from different backgrounds may use and/or interpret communication methods in different ways.

6. Message understood. Hopefully the last step was effective and they understand what you were trying to communicate.

It is important for every individual to recognise their own behaviour and the way in which they communicate with others and acknowledge any improvement required.

3.1 Explain how people from different backgrounds may use and/or interpret communication method in different ways.

Chapter 1: Why and how is communication considered a “complex process” according to the authors in your text? Explain the characteristics involved in the communication process that make communication difficult and complex. Where in the process do you think workplace communications can get confusing, off-track, misinterpreted and why? Explain.

Studies show that forty-three percent of the world population is bilingual. Forty percent of the population is monolingual. People not fluent in multiple languages can have a hard time understanding and working with other co-workers. The members of your organization probably have fewer differences than similarities, (Lee). An appreciation and acceptance of both commonalities and differences are essential to effective working relationships; (Brownlee).Some human resources for companies have even designed strategies to comply cultural competence. That will be discussed later on in this paper. As the population and rise of different cultures grows, more industries will need to be competent. Dealing with equal opportunity is a very serious part of the cultural competency background.