Displacement Analysis

We must know which visitors we can expect. For example, guests for a wedding (because a wedding will be held in one of the halls of the hotel), or businessmen who come for a business meeting, or a family on vacation.

Daily Rent $17,674.02 $20,893.50 $21,837.20 $22,712.40 $23,426.36 $22,562.10 $21,701.16 $22,929.48 $22,342.32 $29,268.96 $22,150.34 $16,210.84 $21,975.72 Appendix B – Majestic Hotels, Inc. Room Rate

participants had chosen their desired hotel, they were asked a set of six questions, three of

As the Director of Franchise Properties, this communication needs to advise Penny Hyatt, the CEO of Colonnade Hotel and Resort, and the corporatate level, on how to revise the overbooking policy and some suggestions on how to address the negative attitude toward Colonnade properties in general . Discussing the matter in person with Penny would be the best way to convey this information, but since that is not possible, I must write her a memo that documents the problem and provides possible suggestions for solving the problem.

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

A number of people will be required to help set up the venue with tables, chairs, refreshments and other facilities. You should consider whether anyone requires an overnight stay and whether this will be paid for by the company or by the individual. Confirmation of the venue should be sought a month before the actual date of the event to avoid any

So apparently it's a lot of confusion as to why the table came into play. Like I said it was because of Greek weekend and getting a table is the best options unless y'all want to be outside waiting in line for an hour or more. I know some people have already said its fine with them but for everyone else who didn't say anything let me know if you wanna be in VIP or not. As for the the hotel situation Jayla, Ammera, Taylor, Bayeshia, and Leia are staying with me in my suite on Saturday! For Friday everyone is staying at my house!!! Also I know some people said its going to be a lot of money per person because it's only 9 people in the group message but it's only 9 people in this group message because some of my friends are bringing people so

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

| * Return client base * 90% annually * Higher prices for families * ~$1600 per family vacation * 90% rooms booked per week @ $3500 per special family week= $18,900/week = $982,800/yr

Amber Inn & Suite, Inc. was built in 1979 and is composed of 250 hotels chain empire of which each consisting an average of 120 exquisite guest rooms or suite units. The profits are $422.6 million and deficits of $15.7 million. The Amber Inns & Suite have total of 30,000 rooms. The Company’s objective is to cater mainly to professional clienteles that are traveling with fabulous guest rooms at an economical price. Amber Inn & Suites, Inc. is located in areas amid ten western and Rocky Mountain States with two hundred fifty numerous property hotel chains. In most cases, each property is made up of one hundred twenty single guest rooms or suite units. Amber Inn & Suites Inc. positions its properties on prime areas such as major

Hilton Hotels is one of the biggest players in the US lodging industry. It contributes to about 9% of the total rooms in US lodging market. It has presence in over 78 countries with more than 2500 hotels. Lodging industry is highly capital intensive industry, so to reduce capital expenditure Hilton Hotels opted for self-owned Hotels as well as franchising model with the real estate owners. One of the key features of lodging industry is low switching costs for customers. There is very little margin to differentiate from the major competitors in the industry which include Marriott international, IHG, Accor etc.

If she decides not to overbook 22 rooms, she might be missing 22*90 = $1,980 of revenue. Moreover, she might be losing an opportunity to establish a good relationship with the tour company, who may book steady numbers of 60 rooms on Saturdays in the future. This would generate additional profit, since we know from historical data that Saturdays are always under booked. Given a very low variable costs and marginal profit of 90$, it is a great opportunity for Snow to maximize profit during one of the slowest day of the week Saturdays (according to DOW indicator). However, she has to forecast demand for Saturday to make sure that she will have those rooms available. Denying a guest with reserved room can be very costly, especially for loyal customers and negatively reflect on hotel’s reputation.

This will lead the hotel succeeding in filling up all available capacity, which is impossible for single segment. Moreover, serving several segments also bring profits to the hotel.

In the case of the Hamilton hotel, Snow needs to make a decision as to if 60 additional rooms reservations should be accepted which could lead to overbooking (Weatherford & Bodily,1990). It is a problem of capacity utilization that is being faced in this particular case where revenue maximization is aimed while minimizing customer dissatisfaction.

As mentioned earlier in Chapter 1, China Lodging Group is a multi-brand hotel group which as per now manages seven hotels with each having a specific target of customers. These Hotels are Hi Inn, Han Ting Hotel, Elan Hotel, Star-way Hotel, JI Hotel, Manxin Hotel, and Joya Hotel. Its mission statement is to create great brands of hotels that guests love. The group predicts to be owning over a quarter of the hotel market share in the next five years to come. The two major objectives that the company has set for the next five years to ensure that they attain their goal is to build one large five-star hotel in the heart of China Capital’s serene outskirts and to ensure that they hire enough