Diversity And Emotional Intelligence

The closest definition to individual behavior is personality which is "the totality of an individual's behavioral and emotional characteristics. Personality embraces a person's moods, attitudes, opinions, motivations, and style of thinking, perceiving, speaking and acting. It is part of what makes each individual distinct" (Answers, 2007). Diversity within organizations can positively or negatively impact individual behavior. Diversity includes all the ways in which individuals differ including race, gender, age, disability, religion, sexual orientation and child/elder care responsibilities (Census bureau, 2007). Organizations can create opportunities to draw upon people with different

The book, Emotional Intelligence 2.0, provides an alternative approach to how a person achieves success. This book does not focus on the conventional determinant of success, such as formal education and training, experience, and intelligence level (IQ). Although all these components contribute greatly to ones achievement of success, these factors are not the only factors to be considered in whether a person will be successful or not. This book focuses on the concept that it refers to as emotional intelligence (EQ), which is one’s ability to recognize and effectively understand his/her emotions in a productive and rational manner.

During my time enrolled in Psy 3325: Stereotypes, Prejudice Discrimination, taught by Dr. Tay Hack, we explored several topics concerning social differences. Using the textbook ‘ Understanding the Psychology of Diversity’ second Edition, I gained a deeper understanding of how the mind groups individuals together both consciously and unconsciously thus influencing the way we treat a person. In this course we covered racism, classism, homosexism, weightism, ageism, and the stigmas that come with these titles.

Australian Business Leaders have identified skills that are most important in a business landscape; these include Continuous Professional Development and Communication Skills. In this portfolio I will reflect upon my skill development and learning’s in BSB124 – Working In Business. Through this reflection I will discuss my skills built through the learning of Emotional Intelligence throughout the unit. I will be discussing Goleman’s Emotional Intelligence theory that we have learnt as well as other practical ways of testing Emotional Intelligence. I will also discuss an area of possible improvement of my Emotional Intelligence linking to my future career prospects through my own personal results in the Schuttes Emotional

The other competency of the Emotional Intelligence is the Social Competencies. Social Competencies include the two main components which are Social Awareness and Relationship Management which this gentleman – Jack Welch, the CEO of General Electric who has known to spend half of his time on people development. He is a CEO of one of the largest company in the world, but he knows the names and positions of over 1,000 people in his company (Dattner, )– that is how he builds the relationship to his people. What can inspire you more when the CEO sees you in the elevator and greets you with your name and asking you about your work! “he does knows me” that is the question most people in GE express in surprise and ecstatic.

As I reflect over my life, I appreciate the many diverse experiences I’ve came to encounter. My experience with diversity dates back to birth. I am from a small rural town, Moss Point, MS. and notably the last state to abolish slavery. The town currently has a population of 13,704 people and consists of 73% Blacks or African Americans, 23% Caucasian, 1% Hispanic or Latino and 1% bi-racial.

The chapter explores how diversity affect individuals. Every day , people are face with diversity and they have to make decisions involving diversity . Some of the aspect that this chapter focus on:

I believe that "Diversity" plays important roles in our lives. Without diversity, we cannot widen our field of view. Diversity helps us to open up our eyes and our world. From reading the essay "How diversity makes us smarter", written by Katherine W Phillips, I learned that there are some negative effects brought up by the social diversity where dialog of inclusion is advanced, but mostly diversity is something that has positive effect in our society and even individual. I could also reflect and make connection with my experience of moving from non diverse community to diverse community.

Diversity’s real mean comprises traits and personal experiences that have one stand out as a unique piece among a thousand in a puzzle. Anglophones in Cameroon make up the minority who have remained medically underserved and economically disadvantaged because of government neglect. In an attempt to adapt and thrive in a country that offered limited options to English speakers like myself, I learned to read, write and speak French. My bilingualism has since aided me in the US as I tutored fellow students in French and even got employed. Under the supervision of a licensed translator, I sometimes acted as an interpreter at the MVA, but more frequently translated certificates, transcripts, licenses and other foreign documents into English documents

Today’s management in the workforce is composed of all types of people verses thirty years ago when white males held a majority of upper-management positions in companies. These positions are now held by a mixture of ethnic back grounds and women who hold just as many if not more management positions then men. Just by looking at the changes in management demographics shows how important it is for people to understand cultural competency in the workplace. Dr. Roosevelt Thomas Jr. (1999) stated, “Diversity is the collective mixture of whomever we have in our workforce characterized by their differences and similarities” (p.11). Managers and supervisors must understand the characteristics of a diversity mature individual; they also need to be

Cultural intelligence assessment will enable the individual to have certain information about himself. It is posited that cultural difference has a greater impact on business effectiveness than we think. That our cultural backgrounds really influence the way we think and act and the way we interpret each others contributions. Our success or failure in communication will depend on the extent at which we understand the different cultural background of the employees and create a fruitful collaboration in situations where cultural differences play a role. To achieve this, we need to act in an appropriate way in multicultural situations coupled with the ability to have an open mind which admits new information and this is curious about

The general line of reasoning is that if we learn to incorporate each other’s diverse traits and characteristics in the workplace, we can then use these differences to foster an innovative environment, which will give the company a competitive advantage over the competitors that do not accept workforce diversity. According to the Allied Academies International Conference, “Diversity is rapidly becoming a common practice among companies due to the increasing number of minorities entering the job market today. As these groups become more prevalent throughout companies, upper-level employees are facing numerous challenges when determining what changes must take place to create a positive working environment for everyone. Management is responsible for the development and implementation of effective policies directly relating to diversity to ensure the acceptance of minorities into the workplace and to aid in minorities’ success through equal opportunities and treatment.” (Marcia L. James, 2001, Academy for Studies in International Business Proceedings)

Being around people who are different from us makes us more creative, more diligent and harder-working.

In any society, how we see ourselves and how others treat us depends on many factors. Race, ethnicity, and cultural background are identifiers of individuals. Most people have confronted prejudice based on these identifiers, either personally experiencing discrimination or knowing someone who has. Beyond ensuring organizational compliance with a country’s anti-discrimination laws, it is incumbent upon managers to support diversity in the workplace and to be culturally competent.

Organizations have been becoming increasingly diverse in terms of gender, race, ethnicity, and nationality. This diversity brings substantial potential benefits such as better decision making, greater creativity and innovation, and more successful marketing to different types of customers. But, increasing cultural differences within a workforce also bring potential costs in higher turnovers, interpersonal conflicts, and communicational breakdowns. The utilities of diversity training and the essential managerial skills required for effectively managing diversity will also be discussed.