Diversity In The Workplace: Case Study

“Americans can take come pride in the fact that attaining what the medical profession calls “cultural competency” is a goal of most health care institutions. However, achieving this goal in today’s health care environment, filled with diverse patient and provider populations, is no easy task. American hospitals are increasingly being staffed by and serving diverse populations. This creates the ideal breeding ground for conflict and misunderstanding among the staff and inferior patient care” (Galanti, 2011). To gain a more thorough understanding of this concept, I will be giving four examples or viewpoints that are completely different, when looking at the Hispanic belief against the Native American point of view.

Have you ever been to the doctor and don't quite understand what the provider is telling you, or are you a healthcare worker and you don't understand your patients? Should the healthcare provider get diversity training or should they maybe learn new languages? More than ever before, healthcare professionals are subjected to dealing with a number of immense and different cultural diversities. While diversity is often a term used to refer specifically to cultural differences, diversity applies to all the qualities that make people different. Diversity requires more than knowing about individual differences and it key for overcoming cross-cultural barriers in healthcare.

In a perfect world, race, ethnicity and culture would have no negative effect on the medical care we receive, yet problems do arise and it affects the quality of care the patient receives. Language barrier, poor socioeconomic status, and poor health literacy also contribute to health care disparity. For Lia, it was more than her skin color, it was all of the above, her parents did not speak English and they were illiterate. They had trouble understanding the American healthcare system, had trouble or little interest in adjusting to or understanding the American culture. They didn’t work, which in addition to cross cultural misunderstanding, helped contribute to animosity between the Hmong and the host community, because some in the Merced area did not like or appreciate the fact that some Hmong did not work and relied on welfare to make ends meet. All these factors, contributed to the poor quality of

Which of the following is NOT a rational for developing a culturally competent healthcare workforce?

The human resources department is an essential aspect to any healthcare organization. In order to reduce these disparities HR departments and their organizations recruit, train and educate a more diverse workforce (Fried, & Fottler, 2011, pg. 301). These diverse workforce employees will continue to be the new norm as the population increases. One of the main objectives of the human resource department is to make their employees culturally aware and provide them with the cultural intelligence that it takes to furnish their patients with the best quality

In the United States society is well aware that hispanics have been treated with a negative attitude in the health care providing services. Just like anybody else no matter what race they are, they should have the same treatment. This situation needs to be more acknowledged and better controlled. White patients have received better quality of care than any other race including black americans, hispanics, american indians, and asian patients. One might argue that the health care providers are free to express their opinion however they like, but just like any job these health care providers have to treat everyone the same and make them feel comfortable. “ Negative implicit attitudes about people of color may contribute to racial/ethnic disparities in health and health care.” In many cases health care providers have implicit bias in terms of positive attitudes towards whites and negative attitudes towards any other color. “Fifteen relevant studies were identified through searches of bibliographic databases and reference lists of studies that met inclusion criteria.”

For the cultural scavenger hunt, I was able to observe my doctor’s office, called Doctors Family Practice Center. It was interesting for me to notice the setting more in detail, and to observe people, pictures, and literature. Although I have been there a few times, it was helpful to notice small details. I was glad that I was able to do this project, because in the future I will observe healthcare settings more in detail.

Haynes (2016) article, The Road to Cultural Competency Are We There yet? Stated that the key to decreasing health disparities in the workforce could be done by increasing diversity. Health disparities as indicated by Turk (2014), Issue: Nursing Workforce, can result in a more complicated societal problem. It was further stated, health disparities have received much attention and is currently identified as a priority issue in our nation. According to Haynes (2016), strategies which were recommended by the Sullivan Commission were done to increase the workforces of nursing should begin with education. Cultural competency as stated here should be a vital component of the nursing curriculum. Turk (2014) reported health disparities result in a more multifaceted societal burden. According to Turk (2014), decreasing health disparities has received significant attention. Individuals, including policymakers, academicians, and researchers are concerned about the diversification of the healthcare workforce of which strategies are being implemented by decreasing health disparities and increasing the availability of culturally competent among health care providers.

The text list several factors that contribute to healthcare disparities, social, economic status, access to medical care, lack of insurance, unemployment, lack of knowledge of healthcare processes and procedures within society, transportation issues and many other factors that contribute to healthcare disparities. Being knowledgeable of cultural competency has several advantages, cultural competence provides relief to the patient when the patient feels comfortable with their physician a bond is developed and patients are less likely to file malpractice claims. Displaying cultural competency increases the quality of services and patient satisfaction.

Minority care quality in California is rapidly declining because of the shortage of minority physicians in practice. One might wonder why such a problem exists, but differences in cultural and ethnic identities between doctors and patients alter the quality of care because of preexisting stereotypes, health disparities, and linguistic gaps. Minorities in California consist of those other than non-Hispanic whites, and with their growing presence, they are becoming further underrepresented in the medical field. The foundation of this problem is the declining number of minority students attending medical school and the lack of diversity in medical school faculty. With a greater ethnic diversity in the medical field, comes a better quality of

The manager’s lack of knowledge and adherence to the National Standards on Culturally and Linguistically Appropriate Services (CLAS) is unacceptable for them being managers. The comment that “Hispanics and Asians need to learn how to speak English” was ignorant and unwarranted (Buchbinder and Shanks, 2012, p. 432). “Healthcare professionals need to be able to effectively communicate and convey information in an easily understood manner to a diverse audience” (Buchbinder and Shanks, 2012, p. 325). This was apparently not being

Franklin’s family doctor is a white male, however he states that he has no gender, religious, or ethnic preference in his health care practitioners. The only thing he states he cares about is whether they are

Maintaining an organization with industry-leading levels of diversity and inclusion is critical to fulfilling our mission, sustaining our business objectives, and providing the highest quality, affordable, and culturally competent care to our members and patients and the communities we serve.” ("Kaiser Permanente",

In the last twenty years, the rising number of disparities in health and healthcare has increased simultaneously with the influx of minorities within the population (Baldwin, 2003) A4. As the size of an ethnically diverse population steadily continues to increase, so will the level of complexities of patients’ health needs, which nurses and other healthcare staff will be expected to address (Black, 2008) A1. The issue of racial, ethnic and health disparities for minorities exists for several complex reasons, however, even with this being widely known, very little action has been taken to try and correct it (Baldwin, 2003) A4. Research findings suggest that without actively implementing cultural diversity within the healthcare workforce, quality in healthcare will decline while health disparities continue to rise (Lowe & Archibald, 2009) A3. So although the shortage of nursing staff should be a high-priority for change in the U.S., the need for more registered nurses with racially

Providing quality delivery care is the cornerstone of Kaiser operation and addressing language needs of the diverse communities it serves is receiving attention from the National Diversity and Inclusion Office. Kaiser’s National Diversity and Inclusion was established with the objective to promote, support, and assist the regions in implementing the Kaiser Permanente Board of Directors agenda in providing culturally competent medical care and culturally appropriate services to improve the health and satisfaction of its members.