Dl44 Case

Satisfactory Essays
Mrs. Vera, thank you for taking the initiative in creating a holdout file for driver license applications (DL44). By creating a holdout file in the Control Room, it is easier for managers/employees to locate DL44’s that had not been completed entirely. Previously, the DL44’s were kept in a pile making the process of locating the customer’s paperwork cumbersome.

We are receiving substantial amount of DL44’s on a daily basis. The time it took to locate the incomplete paperwork caused a disservice to the customer, who had waited on their initial visit. Not only are you thinking of our customers’ needs, but the needs of the office and our goal to provide excellent customer service. Your heads-up approach is greatly appreciated and demonstrates
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