Dollar General Operations Management

Dollar General is very active in the communities in which it operates specifically with its literacy programs. While www.dgliteracy.org is the charitable focus that Dollar General puts its name on, they also have partnerships with other nationwide charitable organizations.

Dollar Tree is now the largest U.S. Discount chain, due to its recent acquisition of its rival, Family Dollar in 2015 (Much, 2016). To maintain its position and remain successful, Dollar Tree “needs to get a better performance from its Family Dollar Store outlets, which were struggling prior to the merger" (Much, 2016, para. 2). Merging with Family Dollar now enhances Dollar Tree’s range of customers, new markets, market shares, financial performance, and improve growth prospects (Much, 2016). Additionally, this acquisition anticipates generating significant synergy opportunities and free cash flow to pay off debts (Guiler, 2015, para. 13 & 14).

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The most noticeable growth in this section is seen in sales from 2002 to 2003. These sales have increased from 3.7% in 2001-02 to 23.5% in 2002-03 after the expansion of the store. This truly helps the company to a positive way when seeing such drastic changes. Net earnings have almost doubled and gross profit was on the rise as well, which is also a positive trend for the company that will not go unnoticed. This indicates a positive correlation and increases in profitability.

Dollar General was founded in Scottsville, Kentucky in 1939 and was originally called J.L. Turner and Son Wholesale, then Turner’s Department Store, and then in 1955 it was converted to Dollar General and did not sell any item over $1. Dollar General was the originator of the dollar store concept and in 1968 it became a publicly traded company. “Dollar General is a Fortune 500® company and the leader in the dollar store segment, with more than 8,000 stores and $9.2 billion in fiscal 2006 sales” (www.dollargeneral.com). Dollar General is in the discount retail store industry and focuses on cost leadership. Its direct competitors are Family Dollar Stores, Fred’s Inc., and Dollar Tree. In this industry, maintaining low costs are crucial to generating profits, since the merchandise is already being sold at a discount and there is such high

Choosing a change model can be difficult for an organization. The company must ensure that the model it chooses will help them make the smoothest transition possible for everyone involved. The chosen change model must also help the company reach its goal within the time frame the company needs to have changes made.

The whole concept was a good one however their total business net profit has dropped steadily over the last two years, although gross revenue remains acceptable. They are at a loss to identify what has gone wrong and decide

The Dollar Tree brand of stores has been around since 1986, when Douglas Perry, Macon Brock, and Ray Compton founded the chain as a compliment to their other business, K & K Toys (Parnell, 2014). Through the years, Dollar Tree has acquired several different dollar store and low-end retail chains to grow their business to over 4000 stores (Shetty, 2010). One of the first and most strategic moves that the company made was to shift away from carrying closeout merchandise and to become more of a traditional variety store with a wide variety of basic goods all priced at a dollar or less. To accomplish this change, the chain had to discontinue their current purchasing strategies and had to begin buying directly from manufacturers to change the type of merchandise that they had available for consumers. The second major strategic move involved changing the location of where stores are usually located. Up until this point, the stores had been being in enclosed malls. With this change,

The Dollar General is an American wholesale company that was first initiated in Scottsville, Tennessee by Turner and Cal Turner. Its headquarters are located in Goodlettsville, Tennessee. The mission statement of the Dollar General is "Serving Others." This mission statement helps to bring out the innate requests and intentions of the company in the United States of America and other countries in the world. The company has a vision that describes how it manages to cater for four different types of people. These four groups of people include the customers, the community, employees, and shareholders. Within these categories of people, Dollar General aspires to serve others through deliver of price quality and terrific prices for customers, opportunity, and respect for employees, a superior return for shareholders and a better life for the communities.

The respect and care Dollar General gives to the customers and employees comes back to benefit them in their revenue. Dollar General gives the customer a cheap reliable product and distributes it through stores that are local and convenient; convenience and price is where they win. At Dollar General they research and battle daily to provide the cheapest prices in the business at our stores. Not only are the prices cheap, but they are made easy for the customers when shopping. Customers can find the prices of all the products in even increments. This makes it easy for the customers when adding up totals and figuring out taxes. Another convenient aspect of our stores is the size. On average a Dollar General store will be about 6,900 square feet. This allows the customer to get in and out of the store as quickly possible and get on with their day. In fact the average shopper at Dollar General will have completed their shopping, paid, and out the store within 10-20 minutes. This can be compared to a customer going into Wal-Mart shopping for the same goods would spend around 55 minutes in the store. Our last strength would be the products. Dollar General is designed

(70 visitors x 1/3) x [60 minutes / (5 minutes + 1-2 minutes + 4 minutes)]

The company I am reviewing for this research paper is Walmart. Walmart is a global company that originated in the 1960’s by its founder Sam Walton. Mr. Walton opened his “first retail store in Rogers, Arkansas in 1962” (Walmart Corporate). The current “home office is located in Bentonville, Arkansas” (Walmart Corporate). In 1991 Walmart became a “global company when it opened a Sam’s Club in Mexico City, Mexico” (Walmart Corporate). As of this year “Walmart employs 2.2 million associates worldwide and serves more than 200 million customers each week at more than 11,000 stores in 27 countries” (Walmart Corporate).

Dollar general have a certain chain of management starting at the top in the headquarters department located in Goodlettsville Tennessee.

Successful corporations in today’s business world must be able to employ different levels of planning in order to achieve goals put in place by senior management. Wal-Mart has many different levels of management planning in place to follow through on its goals and objectives. There are many factors that influence Wal-Mart’s strategic, tactical, operational and contingency planning. Although Wal-Mart has been a very successful corporation throughout its existence, it has had to absorb the impact of legal issues, ethics, and corporate responsibility in its management planning.

Companies Performance Management system need to concentrate on the overall improvement the way the company performs. They achieve this by managing the performances of all personnel within the company no matter who they may be. This can be attained by ensuring that everyone within the company truly understands what the overall mission and goals that have been set for them within the company. Performance Management system has a very distinct way that it can manage the performance of the entire company and as long as everyone understands the goals that the company sets forth than the company as a whole will meet those goals. The developmental objective is fulfilled by defining the training requirements of the employees based on the results of the reviews and diagnosis of the individual and organizational competencies. (MSG)