preview

Domenica Castro Memo

Decent Essays

This memo addresses the business writing advice received from Domenica Castro, a Commercial Banking Associate at MB Financial Bank. The interview took place at Giordano’s Pizzeria. In the interview, Castro provided insight on business writing challenges and methods she follows to improve her writing including proofreading.

The biggest challenge Castro faces is communicating with her customers through email and letters with clarity and brevity. Writing to her customers may become difficult because of banking jargon. She encounters having to explain different circumstances to clients in layman’s terms, for instance, why there was an error in their account or what documents are needed to obtain a loan. Nonetheless, these difficulties, in conjunction with other approaches, allow Castro to develop her business writing skills.

Castro takes Business Writing classes offered at her job which she notes, “have improved [her] writing skills over the years.” Furthermore, working with customers everyday improves Castro’s writing because most of the time she communicates with her customers via email which eases her …show more content…

Castro emphasizes that she reads emails aloud to proof read them, especially when she responds to complicated questions or customer disputes. Even today, Castro reminds herself that she works at a bank and her customer does not, thus, she works to ensure that her email is pertinent to the recipient. She advises to think “will the reader of this email understand the content by reading it the first time?” Effective emails entail that the message is received without questions and that it is free of errors. Proofreading, an effortless task, achieves this and verifies that the email follows the format desired and contains only the relevant information. Additionally, she recommends first writing the email’s message body efficiently before adding the recipient’s email and sending it to prevent

Get Access