QUESTION # 01:
What kind of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems.
ANSWER # 01
There are several kinds of systems are described in this case study;
Domino’s uses TPS , pulse evolution and SCMs which helps to increase customer satisfaction pulse is installed on two types of hardware first “thick-client “in which all order (TPS)“pulse “are installed on pc’s and other is “thin-client “model that is network with small clients.
Domino’s defined point-of-sale system, Pulse, which is an important asset in maintaining consistent and efficient management functions in each of its restaurants. A point-of-sale system captures…show more content… Also by these systems the company reduced its business cost and maintains the information and the data very updated form.
QUESTION # 03
How did the online pizza ordering system improve the process of ordering a Domino’s pizza?
ANSWER # 03
Domino’s rolled out its state of the art online ordering system, which includes pizza tracker. By this system the customer can see a photographic version of the pizza as they customize its size, sauces, and toppings. The image changes with each change a customer makes. Then, once customers place an order, they are able to view its progress online with Pizza Tracker. Pizza Tracker displays a horizontal bar that tracks an order’s progress graphically. And in 2010 Domino’s also introduced and online polling system to continuously upload information from local stores. QUESTION # 04
How effective are these systems in giving domino’s a competitive advantage? Explain you answer.
ANSWER # 04
These system provides domino’s a competitive advantage and by the help of these system they improve their business so well i.e.
• The system improve its online ordering system in an efficient manner and also the customer data are stored in the system and updated it
• The system allows to company to modernize its strategies and processing more efficiently than its competitors
• By the online tracker system the business processes are automatically done and the access of information is easily available