With increasing social media pressures, Susannah Winslow, the general manager of Downcity Motors, is considering terminating a star salesman, James Kenton, for his inappropriate Facebook posts about the company. Winslow’s family business, Downcity Motors, owns a few luxurious car dealerships, including BMW, Range Rover, and Mercedes-Benz. Due to Downcity’s upscale clientele, Kenton felt that a recent launch for Downcity’s Mercedes-Benz dealership was lacking the marketing edge needed to communicate the value of its products to such affluent customers (Lopiano and Watson 3). During said launch, Downcity offered its clients free soda on a plastic tablecloth, which was an unacceptable marketing strategy to Kenton (Lopiano and Watson 4). As a result, Kenton shared his frustrations with his employer on Facebook. However, this was not the first time that Kenton wrote negative posts about his company. Overall, Winslow is unsure of how to handle …show more content…
Attempting to use his voice within the organization, Kenton shared by his concerns about the launch with Susannah Winslow, but she had ignored his outcry (Lopiano and Watson 7). This is a form of interpersonal injustice, because she failed to sincerely listen to and consider Kenton’s opinions about how his customers should be treated. As a result, I believe that Winslow should take some blame for Kenton’s actions, and I do not believe he should be fired from his position. Even though Kenton did not display citizenship behavior by making such Facebook posts, he obviously felt some sort of commitment to Downcity. If Winslow were to terminate Kenton, her company would lose out on a STAR, a high achieving employee in terms of commitment and performance. Even though Kenton should not be fired, I believe that there should be some sort of consequences for his
The third issue for Trader Joe’s is their lack of social media presence. Trader Joe’s from their beginning has used a customer newsletter and occasional radio ads in order to promote their brand, and these advertising methods have not changed with the introduction and prevalence of social media. Many brands nowadays are seeking to gain a competitive advantage over the
Balancing this fine line of professionalism can be a daunting task to most, but Steve manages this with ease as he shows his staff unwavering support, while still helping them achieve their maximum potential. Having a strong team is important to this company as the customers and competitors are constantly changing and require close monitoring. Customers are a varied mix of local regulars, miners stopping through on their 2-week rotations, and business professionals from every walk of life. The competition of other restaurants and pubs is always evolving. Many businesses do not survive their first unforgiving northern winter, or fail in gaining the loyalty of the primary stakeholders. Suppliers and regulatory changes are not as closely monitored as southern Canada as the Government of the Northwest Territories (GNWT) holds a monopoly over the liquor warehouse on a commission agreement, and the GNWT Department of Finance runs the NWT Liquor Licensing Board. As social media becomes a daily part of life for the average consumer, it is as important as ever to have the upper hand on sites such as Facebook, Twitter, Yelp, and Trip Advisor. In 2016 consumers now rely heavily on online reviews and recommendations. Comments on these sites must be monitored closely; if there are negative reviews then it is more than likely that your business will not be their first choice.
Have you ever been depressed or need to rev up your memory and you do not know how to fix it? There is a way to fix this. Just go out and do a hard exercise frequently and it may work.The article “Exercise builds brawns and brains,” by Esther Landhuis is about how 20 min of exercise can rev up your memory. Passage two “Strong body helps the mind,” by Stephen Ornes is about how exercising for longer periods of time can rev up your memory and keep away depression.
On Oct +++ I visited the Roanoke division of Phoenix Advertising to investigate existing problems in the division. At which time I met with Jim Fuller CEO of Roanoke. Jim stated that the division is experiencing some growth issues and welcomes my assistance in bringing back employee moral and company profits. Jim had previously sent me the Financials and employee surveys I had requested from him. He had also initiated an employee comment box that he supplied me with upon arrival.
We should be a part of our customers' lives and in the communities in which we serve” (Chick-fil-A). Chick-fil-A has used social media as a tool to advertise their brand and their charities. With over 35,000 social media mentions a month, the company is capable of crafting their branding and image in a matter of minutes (digiday). As of last year, a company that’s main product consists of a chicken sandwich topped with a slice of cheese and single pickle, has been able to amass 7.5 million Facebook followers and 335,000 Twitter users listening to their posts! (digiday). Chick-fil-A has a direct media line to their customers and those customers have reciprocated with a loyalty that rose to the level of listening to them at home or on their smart phones. Pretty remarkable for a quick service restaurant establishment started in an Atlanta
Despite concerns that the unflattering comment may have been made by a disgruntled previous employee, Rock Island Chocolate Company needs to publicly respond with a professionally worded reply that conveys a desire to resolve the situation (Brown, DeHaynes, Hoffer, Martin, & Perkins, 2012; Markidan, 2015). If RICC is truly concerned with public perception, and the impact that negative comments may have upon future expansion plans, then they might want to employ an individual whose job is to track and provide the first initial response to any negative
This goes to show that with the use of social media, everybody is in the spotlight and being watched at all times. It has even become accessible to cancel brands along with the people associated with them. The article, “22 Cancel Culture Examples: Brands That Have Been Cancelled” by Osman Husain, gives examples of reasons why celebrities and companies get
He watched some businesses struggle while others flourished and the only variable was the owner’s ability to market his products or services. Mike has the heart of a true marketer and nine years ago when he decided to attend a workshop on social media marketing he quickly knew that social media would be the way marketing would go in the future.
Another lawsuit filed in 2009 against Arthur T. caused Rafaela Evans to switch her allegiance from Arthur T. to Arthur S after the lawsuit was settled in June 2013. The allegiance shift caused a personal rift between Evans and Arthur T. and Evan’s vote switched the balance between the two cousins. When the time came for the board of directors to elect executives in 2014, Arthur T. was voted out. Although Rafaela Evans did not have the power on her own to fire Arthur T., this example of interpersonal conflict exemplifies how relationships between individuals can affect the grand scheme of organizations.
The board of Growing Places came up with an idea of providing scholarships for kids whose families demonstrated financial need, and a corporate sponsor would be a good way to pay for the scholarships. The company came to Thrivand, which was a maker of infant formulas, cereals, and beginners’ foods. Thrivand was very interested in the sponsor idea, its head of PR, Delores Dayton came to Dublin to see Growing Places. During her visited in Growing Places, a local reporter was tagged along for the tour. Delores was very interested in the company asked Rob some questions. However, Rob’s respond was impropriate. “What gets me, though, is how long some of these kids nurse. If they’re old enough to ask for a Coke, it’s time to move on.”
Jamie Turner faces a difficult situation at Modern Lighting Industries Inc. (MLI). The company is struggling financially and has recently been acquired by a larger firm. Turner was hired as Vice President (V.P.) of marketing and sales by company president Pat Cardullo. Turner was all but guaranteed Cardullo’s position in less than two years when he was hired. However, six months later, the young manager’s future at the company is in serious jeopardy. The root cause(s) can best be summarized as: The denigration of their relationship; which can be traced to two main issues.
This exercise demonstrates the importance of social media and how it can have an impact of customer relationships. There were well aware of the commitment to customer satisfaction. In fact, they came in last in this category when compared to other airlines. That quickly turned around after an incident in February of 2007. The company then started to use social media platforms such as Twitter, YouTube, and Facebook to better communicate with their customers. As a result, they have rebuilt and improved their relationship with their customers. They seem to be more concerned about brand building than sales.
McDonald’s can use the power of social media to interact with its consumers to understand their grievances. Perhaps the negative publicity that the company has received is due to lack of proper interaction with the customers (Selcke, 2012). Through social media such as Facebook and Twitter, the company can enlighten the public on the quantity of calories that is present in every food item. Millions of McDonald’s customers can be reached via Facebook and Twitter. The company should use its Facebook pages to apologize for any bad decisions, set the record straight, and even seek advice from its consumers to enhance positive publicity (Selcke, 2012).
This case study provides the reader with a view on how extremely important social media and to an extent fame is, in the 21st century, with regards to having a successful business. Kylie Jenner’s company Kylie Cosmetics uses the
In today’s business world, social media is being discussed on a daily basis. This phenomenon has taken over the marketing and advertising industries and has changed the way they handle their efforts to attract customers. There is a big misunderstanding that social media are only popular networking sites such as Facebook and Twitter, but as defined by the Merriam-Webster dictionary, social media are “forms of electronic communication (as Web sites for social networking and micro blogging) through which users create online communities to share information, ideas, personal messages, and other content (as videos).” The rise of these online communities has given companies an opportunity to engage in conversations with their customers. This in