Dr Glen Case Study

1.1 Explain how different methods of promoting products and/or services impact on customer service delivery

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customers want the business to produce quality products at reasonable price. You have different types of customers. There are different types of customers there are loyal ones, young ones, elderly, family or one-time customers.

These customers value both low cost and excellent customer service. Providing both generates both branch loyalty and advertisement through word of mouth.

In summary, marketing is very important for a business to achieve success. Many businesses have a difficult time in this area. With the stiff competition, businesses struggle to stand out among others. Other companies resort in unethical and unfair schemes just to win the competition. But eventually find themselves in great loss and failure. As businesses all over the world enter into a gigantic marketplace, every business owner is faced with convoluted market competition. Nevertheless, any entrepreneur can be different and become successful in this matter. In every product sold and in every service provided, patience and hard work should take precedence to ensure quality. Products and services should be marketed honestly, planning should not be done with evil

Richard Owen is president and CEO of Satmetrix, writes, “Make exceptional customer service a core value for your company and you'll create an experience for your customers that they'll want to tell their friends about. It's the marketer's dream: Your job becomes a whole lot easier when your customers do the marketing for you.”

Two different customer service models that most retail and online retail organisations use are the cheap prices and convenience model and the personalized in-depth model. The cheap price model is controlled by management and ensures policies and procedures are in place that can be easily measured and constantly measured. This is the one that we at Flanagan’s use more than the other model. However, the other models the personalized and in depth model is used predominately by our other section of the organisation. This is the hotel and leisure and building maintenance side of the business. This is face to face and allows our agents/advisors to be more personal with them. Good use of

keep an existing customer than finding new ones. A major part of the customer service, especially in a retailing

Due to our decreases in sales, we will be introducing a strategy known as personal customer service. This strategy will give Dollar Workouts a brighter future not for just itself, but our employees, as well as a competitive advantage over other surrounding gyms. We will be working together, to become very competitive. If our sales continue to decrease at a 2.2% rate a month we will not be able to maintain the gyms bills, as well as your pay. No need to panic, customer personal experience has been proven to increase sales in many businesses. I have looked over how we could manage to implement personal customer service to its full effect; many creative ways have sparked a

05/21/2018 at 1400 hours Dr. Delaney [child and adolescent psychiatrist at Comtrea Counseling] contact CSW Anderson and stated that she has concerns for Payton well-being due to Ms. Sutton actions during Payton’s psychiatric assessment. Dr. Delaney stated Payton is admitted to St. Joseph Hospital in Waynesville specified the past weekend due to Payton runaway. Dr. Delaney specified it is not beneficial for her office to set a {Community Support Specialist} for Payton since Ms. Sutton exhibit unbeneficial support to Payton: “she is psychotic, in a manic state [referring to Ms. Sutton] and previous notes from her PC said she got bus from coming from her vaginal area,” said Dr. Delaney. Dr. Delaney states that Ms. Sutton “is all over the places”

During the course of this trial, you saw how one man solved his 20 billion dollar problem. It was the prosecution’s burden to prove my client guilty beyond a reasonable doubt. As the defense, we carried no burden in today’s trial. However, you still saw that this was Dr. Nash’s problem, Dr. Nash’s plan, and Dr. Nash’s patsy.

Born and raised in Reno, Nevada, Dr. Cameron Duncan is a Nurse Practitioner Specialist in physical and mental health. Dr. Duncan practices with the goal to care for the whole person. Graduating with honors in 2015 from the one of the country’s most respected research institutions, and leader in health-sciences, the University of Arizona, Cameron is board-certified by the American Academy Nurse Credentialing Center in mental health and family practice to provide family-centered healthcare to patients of all ages. Cameron’s unique combination of healthcare skills has lead him to strive for the best, as a nurse practitioner, Cameron is Chief Executive Officer of his independent practice, Duncan Family Healthcare PLLC in the Northern Sierras of

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

5. RELATIONSHIP MARKETING: In this competitive era, companies are always looking for ways to develop and maintain a long lasting relationship with customers, employees and even suppliers. Relationship marketing is two way traffic; it goes beyond just making ‘sales’ and companies are beginning to realize. Good relationship with customers is a strategic weapon for any company, this is because long term customers buy more, do referrals and give back valuable and truthful feedback. Keeping a customer requires an extra effort. According to the founder of Walmart: “There is only one boss, the customer, and he can fire