BIOGRAPHY: Dr. Kaoru Ishikawa Biography: Dr. Kaoru Ishikawa Devry University Dr. Kaoru Ishikawa Kaoru Ishikawa is known as “the ‘Father of Quality Circles’ and as a founder of the Japanese quality movement”. (Beckford, John. Quality: A Critical Introduction) Ishikawa was also a pioneer in Total Quality Management. He believed in working for the customer before, during, and after product and/or services were delivered. Ishikawa was a Chemist, held a doctorate in Engineering
NCU ProQuest, EBSCOhost databases, and Dissertation resources on organizational barriers and disconnection. The starting point of the literature review is the theory of quality management and the subsequent emergence of quality-related standards and regulations. Information sources for the proposed study included books on quality management theory obtained from the EBSCOHost database and peer-reviewed articles from the ProQuest database. Also, the literature search included research articles, private
both as manuf & inspector. Early 20 century (1900) Frederick W. Taylor father of scientific mgmt separate planning function from execution. Henry Ford total Q practices. 1920 Bell Telephone Labs development of new theories & methods of inspection. Pioneers of QA: Walter Shewhart (statistics QC), Harold dodge, George Edwards, Joseph Juran, W. Edwards Dening. Post WWII: 40s & 50s shortage of civilian goods in the US made production priority, Q remained in its own dept. Top mgmt showed little interest
CHAPTER 1 INTRODUCTION TO QUALITY TRUE/FALSE QUESTIONS 1. In the early Twentieth century, the artificial separation of production workers from responsibility for quality assurance led to an increased focus on quality among both workers and their managers. Answer: F AACSB: Analytic Skills The measure of efficiency defined as the amount of output achieved per unit of input is referred to as productivity. Answer: T AACSB: Reflective Thinking Skills Management control refers to any planned and systematic