Drainflow Repairing Jobs That Fail to Satisfy

1903 Words8 Pages
Potential effectiveness of a Cash Reward System and Structured Interview Program for DrainFlow Report for the Manager William Assemiah, 12021643 Irene Aidoo, 12021610 Sroda Adzo Apam, 12021626 Asare Ohenedwira Thomas, 12021639 Dorothy Dede Aklerh Asamoah, 12021634 Sampson Abbey Armah, 12021630 Arthur Sherifa, 12021631 Amadu Waliu, 12021617 Report Summary 1. Executive Summary DrainFlow, a plumbing maintenance firm in the USA, has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist…show more content…
4.0 Recommendations A. Job Redesign DrainFlow work units have been overspecialized and there is little or no coordination among employees of different functional units. Therefore, we recommend a radical redesign of the job structure and business processes to achieve dramatic performance improvements and motivation.  Order and Bill Processing be merged into one work unit under a job title. This will enable employees to have a first-time touch with customers. Cross training programs should be organized to enhance their knowledge of plumbing and plumbing-related activities. Feedbacks on customer satisfaction can easily be tracked. Plumbing assistants, besides performing less technical plumbing works, should be given the opportunity to do rotational job activities in Order and Bill Processing unit. This will foster a better relationship among employees, enhance skill variety, cross training; reduce boredom and increase motivation and job satisfaction. Plumbers should organize training sessions on plumbing for worker in Order and Bill Processing Unit and continue to do complex plumbing works. The training should be interactive and focus on providing skill on how to respond to plumbing problems. This is to add a variety to plumbers’ activities.   B. Incentive Scheme There is no current incentive scheme in place that is capable of providing employee satisfaction and motivation. DrainFlow should introduce an incentive scheme geared towards increasing

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