Drainflow: Repairing Jobs That Fail to Satisfy

5207 Words Jun 19th, 2012 21 Pages
Repairing Jobs that Fail to Satisfy

Contents Executive Summary 3 Introduction 3 Goal and Recommendations 3 Introduction 4 Background 4 Data Analysis 5 Job Structure and Organizational Design 5 Incentive Structure 6 Hiring Practices 7 Recommendations 7 Job Structure and Organizational Design 7 Incentive Structure 9 Hiring Practices 9 Strategy and Implementation 10 Conclusion 11 Appendix 12 1. Customer Survey 12 When Your Drain Won’t Go, Call DrainFlow 12 2. Original Survey 13 3. Sample Interview Questions for Interview Consistency 13 4. Financial Analysis 14 5. Current Process Map 15 6. Future Process Map 16 7. Current Org Structure 16 8. Proposed Org Structure 17 9. Peer to
…show more content…
The LIGHTNING Consulting team is comprised of four individuals with a broad array of expertise in both engineering and business. The team has proven record of accomplishment and commitment to serving clients attests to the high quality service provided. Not only does LIGHTNING Consulting provide solutions to an assortment of business problems, but also assistance in the execution of developed recommendations. The team is passionate about results and the opportunity to implement the long-term strategies and recommendations outlined in this report. To successfully address the overarching strategic issues, LIGHTNING Consulting has outlined two important goals to consider. First, DrainFlow needs to increase employee satisfaction. DrainFlow must also increase customer satisfaction to foster customer retention and increased revenue. LIGHTNING consulting will address these goals in the business analysis section and in the ensuing recommendations. These goals will enhance the overall well-being of the company and the bottom line.

Background
DrainFlow is a large residential and commercial plumbing maintenance firm that operates around the United States. In recent years, the company has been losing customers to competitors while experiencing a decline in job satisfaction and job motivation across various job functions within
Open Document