Dunkin Donuts And Low Involvement Utilitarian

I am now a District Manager. The owner of the stores I have been working at has seen and rewarded me for all of my hard work and dedication. Now his plans are to open five new stores for me to head over in the next two years. My first step after the stores are built, are to structure, staff and operate these five locations for this Franchisee. This will be a new step for me;

While growing up, this fast-food restaurant has held an integral place in my heart. Knowing how much I loved donuts, my grandparents have made it a tradition to bring a box every time they come to visit. Because they live so far away, the family only gets to see them once every other year. When they arrive, it is always exciting to see them carry on the custom and appear with the box of goodies. Ever since I was a little girl, I have loved the variety of donuts that Dunkin’ has to offer. From Boston Kreme to Strawberry Frosted, the variation of these tasty treats never seems to disappoint. Dunkin’ Donuts does not just hold significance fulfilling my cravings, but it holds great importance in the memories I have made with my grandparents. So, you may ask, “Why Dunkin’?” I choose this company because it is not just a restaurant. It is an opportunity: an opportunity to create memories, an opportunity to change lives, and an opportunity to help the company

A recent primary research survey has found that 70% of occasional coffee drinkers view the Mr. Coffee brand as an inferior or budget coffee brewing device that does not make a superior cup of coffee (Appendix, Opinion survey). Brands such as Keurig, Cuisinart, and DeLonghi inspire more thoughts of quality coffee than Mr. Coffee. Other consumers are opting to spend several dollars per cup of coffee at coffee houses such as Starbucks, Caribou Coffee, Dunkin Donuts, and even McDonalds (Appendix, Opinion survey).

If I was asked to pick either Dunkin’ Donuts or Starbucks, it would be impossible. There are certain factors that decide which company I will go with, too many to decide. It all depends on what mood I am in, what store is closest, and how much money I’m willing to spend. They both have equally good coffee and both built a good name for themselves. In the end you're ultimately just paying to advertise for the company because their label is all over the

The “Coffee Wars – The Big Three: Starbucks, McDonald’s and Dunkin’ Donuts” article focuses on the company analysis of the Starbucks brand and how its main competitors, McDonald’s and Dunkin Donuts, has affected their brand and driven competition higher. Even though there are many companies trying to enter the specialty coffee market, these three companies own the majority of the market share. With Starbucks’ top quality and above average prices they hold a different market than the fast coffee/food market of Dunkin’ Donuts and Starbucks; yet the competitive moves Dunkin’ Donuts has made over the years in order to compete with Starbucks and surpass McDonald’s has driven competition up between all three companies. The competition has stiffened ever more in the past ten years due to the changing economy. This led to “the big three” to come up with different techniques to gain competitive advantage over the other. Although the competition between these companies is to gain most of the market share, consumers are still loyal to a certain brand; this makes it difficult to gain each other’s clientele. McDonald’s continues to appeal to customers who want value and speed, Dunkin’ Donuts focuses on the middle-class, while Starbucks a customer who desires a higher quality product along with being recognized for using the brand.

It is an honor to receive this great promotion as District Manager of Dunkin Donuts. As a newly promoted District Manager, my goal is to share and expand my Managerial experience by building successful employee teams for each of the five locations that I will be responsible for. I also want to provide a very positive environment for both the customers and employees within the Dunkin Donuts premise. It is my promise to responsibly serve our guests, communities, Franchisees, and employees. Dunkin’ Brands offers a comprehensive series of award-winning training programs for crew members, managers and franchisees designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level” (Dunkin Brands, 2014). My job is to foster Dunkin’ Brands core values into the organizational structure of each location. The purpose of this paper is to identify and explain how job design, organizational design, recruiting and selecting, training personnel and performance appraisals are key elements in creating successful establishments.

No one wants to spend however amount of money on a cup of coffee for it to taste bad, when paying for coffee you would like to actually enjoy the coffee. Both locations Dunkin’ Donuts and Starbucks have a variety of flavors and options to choose from. In my opinion Dunkin’ Donuts has a very smooth coffee, as Starbucks coffee tends to be more “bold and harsh.” I personally feel that in all my trips to Starbucks, the coffee tends to taste burnt. I myself just do not enjoy that type of coffee, but if you are the type to drink bold and extremely strong coffee, Starbucks is the way to

Although the company is known for their coffee, they also drive a great portion of their revenue from baked good sales, which differs greatly from the Keurig Green Mountain strategy. Dunkin does compete against Dunkin intensely in the New England market, as both companies were founded and based in the area.

I have chosen Dunkin Donuts for my Ethnography of a Coffee House report. Opened in 1948 by William Rosenberg in Quincy, Massachusetts, Mr. Rosenberg named his restaurant “Open Kettle” which at that time served only donuts and coffee. Two years later in 1950, Mr. Rosenberg renamed his restaurant “Dunkin Donuts.” Mr. Rosenberg’s goal was “make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores,” a philosophy which still holds true today (News Dunkin Donuts).

The two companies that were chosen were Starbucks Coffee and Dunkin Donuts. The two companies are competitors in the coffee and snack industry and made for an interesting comparison. Starbucks seems like a more principled company than Dunkin Donuts and has and strong dedication to corporate social responsibility (Starbucks Corporation, 2013). Dunkin Donuts also has a well-developed ethical position; however by comparison, Starbucks seems to do more. Starbucks is focused on growth through a sustainable way and has even dedicated their operations to sourcing their raw materials, mainly coffee, through ethical relationships. The coffee industry in general has been subject to a lot of negative publicity in regards to supply chains in third world countries and Starbucks has seemed to take a more aggressive approach to their operations.

Dunkin’ Donuts has over six-thousand locations in the United States and serves over three and a half million customers daily. The biggest competitor for Dunkin’ Donuts are Peet’s Coffee & Tea, Starbucks, and McDonalds. In order to maintain market competitiveness Dunkin’ Donuts must remain driven towards service excellence. This starts by hiring staff members that are eager to provide the best customer service with every interaction they have and be able to produce an excellent product. “Dunkin’ Brand offers a comprehensive series of award-winning training programs for crew members, managers and franchises designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level.” (Schmidt,R.A & Oldfield, B.M. 1999) Bill Rosenberg the founder of Dunkin’ Donuts operates by a simple philosophy but one that is carried through each store. “Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern well-merchandised stores” (Dunkin Donuts, n.d., pp. 1) Being a new district manager tasked with opening five new locations will help fulfill Rosenberg’s vision of providing the best product around in a courteous environment both for staff and customers. This paper will focus on job design, organizational design, recruiting and selecting, training personnel and performance appraisal are key elements in the success of opening five new locations.

“When an individual buys a product, there is a process which occurs for making their decision. This is the consumer decision-making process, which includes: recognition, information search, evaluation of alternatives, purchase, and post purchase behavior (Cachola).” When buying a coffee or food such as a cookie from Starbucks there has to be some type of appeal to the product. For many consumers that would be the aroma from the coffee as soon as one would to walk into the building. The Consumer Decision Making could be the answer, by advertising different brands of coffee and food this could appeal to a younger crowd such as teenagers and kids.

Research showed that 54% of the Americans over the age of 18 drink coffee everyday and 62% of the regular coffee was purchased from a coffee shop, rather than homemade. For corporation coffee house chain, Dunkin’ Donuts is developing very well in home base country and has its chains everywhere including Asia. That is why it is chosen to study within this industry for its financial performance.

Weaknesses: Dunkin’ Donuts considers themselves as a retailer, for that reason, they are not well-equipped to produce the bagels themselves. They rely on outsourcing- this can have its drawbacks as they become too dependant on suppliers.

Founded first as a restaurant called Open Kettle, it was later renamed to Dunkin Donuts in 1950 by William Rosenberg and Stephen So in Quincy, Massachusetts. Dunkin Donuts has become most famous for its donuts over the years, as well as their coffee. They have approximately 3,000 restaurants in the US and around the world, and sell 2.5 million donuts every day. Dunkin Donuts has evolved into one of Forbes magazine “Top 10 Global Fast-Food Chains”, and tops the lists of other noted industry websites and magazines. Recently, Dunkin Donuts has changed the way they want customers to think about them by incorporating the tag line “America Runs On Dunkin”, and adding new menu items, to their marketing