Dunkin Donuts Case Study

As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and

immigrations laws it could optimize the effectiveness of the program to maintain the companies and immigrants that are stimulating revenue and job growth.

Some may never realize that most people who decided to move here would have liked to have moved to the US legally but since it usually takes decades until someone is able to acquire a visa. Most also do not realize that since the Great Recession, a world market problem that did not affect the US as much as it did in Mexico, many Mexicans, Central or Southern Americans have had trouble with their economies in their countries. Most people are hard-workers who will usually do whatever jobs they can find so that they can just live. A way so that these people are not harmed is to make a sort of governmental program that will help undocumented immigrants by giving them amnesty if they work for it or even join the army or if they are children, for them to go to school and actually try their best so that when the time comes for them to graduate, they will earn legalization and get the path to become residents or even citizenship, if they actually really are grateful for being in America. Of course there are always going to be people that broke the law past just coming to this country without permission, and according to how big the offense was, they should pay for it with jail time, fines, or if necessary, deportation. This could be way that we could handle all of the people that are coming into this country without permission or who

As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for

Immigration is a tremendous problem in America today. Thousands of immigrants every year travel illegally into the United States, and the United States immigration system is in turmoil. It takes years for immigrants to be admitted into the U.S.; for example, David Joseph, spent two years of his life in Khrome 's detention center. A good idea to quickly welcome immigrants that will benefit the American society would be to increase border patrol, and to allow more the immigrants who will be beneficial to our society to be granted citizenship or to at least allow work permits for them. With the increased patrol of the border dangerous and violent immigrants that would harm the U.S. would not be allowed in to our country to terrorize the U.S. citizens. Also if we could put these new citizens to work they would help bring large corporations back to the U.S. because the new citizens will be willing to work almost any job. Another way we could provide for these immigrants is to provide charity 's for them.

*The current form of immigration has families getting torn apart and people with no way to get out of the situation they’re in. The simplest way to fix this problem is to allow them to gain citizenship without leaving their families. These families only work to give their children a chance at the American dream why deprive them of that?

The way this would work is; we would construct a program allowing illegals to work in the U.S., while still living in their lawfully designated homeland. If illegals are coming over mainly for work, then we should have a law letting them work, but strictly work. They can’t live in in the U.S. just because of the program.

A way to perform the policy is selling the right up to $50,000 to anyone who want to be U.S citizen. According to Becker and Lazear, this new method brings a lot of advantages that not only provide more oppotutinies for people who want to come to a promised land, but also decreased the amount of illegal immigrants. A loan program is also available for people to borrow and they can pay it back by the loan payment automatically take out from their income or paycheck. Besides that, there are many benefits that a market-based immigration can do to help America. First, it attract more skilled workers who are the positive labors for economy system. For example, an India software engineer work in Silicon Valley can easily earn

Dunkin’ Donuts has over six-thousand locations in the United States and serves over three and a half million customers daily. The biggest competitor for Dunkin’ Donuts are Peet’s Coffee & Tea, Starbucks, and McDonalds. In order to maintain market competitiveness Dunkin’ Donuts must remain driven towards service excellence. This starts by hiring staff members that are eager to provide the best customer service with every interaction they have and be able to produce an excellent product. “Dunkin’ Brand offers a comprehensive series of award-winning training programs for crew members, managers and franchises designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level.” (Schmidt,R.A & Oldfield, B.M. 1999) Bill Rosenberg the founder of Dunkin’ Donuts operates by a simple philosophy but one that is carried through each store. “Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern well-merchandised stores” (Dunkin Donuts, n.d., pp. 1) Being a new district manager tasked with opening five new locations will help fulfill Rosenberg’s vision of providing the best product around in a courteous environment both for staff and customers. This paper will focus on job design, organizational design, recruiting and selecting, training personnel and performance appraisal are key elements in the success of opening five new locations.

CM conducted a face to face meeting at Dunkin’ Donuts for Thalia (youth). In attendance were Jasmine Alexander (CM) and Thalia (youth). Thalia informed CM that she is managing school and work. Thalia stated that she likes working and making her own money. Thalia reported that she will attend six college tours in Hudson Valley, NY on 9/15/16 and 9/16/16. CM was informed that Thalia is joining Cross-fit this week. Thalia explained to CM that she is currently taking classes Monday through Saturday and her Saturday classes are at New Jersey City University. Also, Thalia work at Shoprite 4 days a week for 4 hours. Thalia reported that she and IIC sessions are going great and they meet regularly.

The case depicts KRISPY KREME 's franchise system growth and decline as a lesson to entrepreneurs running a company as a franchisor.

1. What can the historical income statements (case Exhibit 1) and balance sheets (case Exhibit 2) tell you about the financial health and current condition of Krispy Kreme Doughnuts, Inc.?

Dunkin’ Donuts was first established in 1950, in Quincy, Massachusetts, by William Rosenberg. Over the years the company expanded and now is the largest coffee and baked goods chain in the world. They serve over 5,500 retail outlets; selling more than 4 million doughnuts and 2.7 million cups of coffee daily!

Kentucky Fried Chicken (KFC)- one of the most known fast food chains in the world started in the early 1930's by Kernel Sanders in the Southern USA as a small franchise operation. Colonel Sanders has become a well known personality throughout thousands of KFC restaurants World wide. Quality, service and cleanliness (QSC)represents the most critical success factors to KFC's global success.

Starbucks dates back from 1971 and is based in Seattle, Washington. The company was founded by Gordon Bowker, Jerry Baldwin and Zev Siegl and it