Dunkin Donuts : Effective Management Skills

To be efficient and effective in management, certain tasks must be performed by all managers. Managers must be able to plan, organize, lead, and control. Manager’s tasks are important no matter the level of the manager. Managers must be able to use and improve these skills depending on their position within the organization.

The ability to manage the business is an index of good management which not only ensures profits for its owners but also assures continues operation.

It is suggested by various text books and management tutors alike, that the mastering of the four functions of management; Planning, controlling, organising and leading along with developing technical, human and conceptual skills, should go some way to allowing a manager some degree of success in the field of management. Of course, having skills is just part of being an effective manager, these skills and functions must be communicated in a way that fellow managers and workers can understand and act upon.

There are many of skills that are required in business management. Skills, such as: active learning, active listening, critical thinking, reading comprehension social perceptiveness, speaking, judgment and decision making, monitoring, persuasion and lastly complex problem solving (Job and Career Accelerator). There are also many abilities that are required to be mastered before pursuing a career in management. These abilities consist of oral comprehension, oral expression, written comprehension, deductive reasoning, written expression, fluency of

It is an honor to receive this great promotion as District Manager of Dunkin Donuts. As a newly promoted District Manager, my goal is to share and expand my Managerial experience by building successful employee teams for each of the five locations that I will be responsible for. I also want to provide a very positive environment for both the customers and employees within the Dunkin Donuts premise. It is my promise to responsibly serve our guests, communities, Franchisees, and employees. Dunkin’ Brands offers a comprehensive series of award-winning training programs for crew members, managers and franchisees designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level” (Dunkin Brands, 2014). My job is to foster Dunkin’ Brands core values into the organizational structure of each location. The purpose of this paper is to identify and explain how job design, organizational design, recruiting and selecting, training personnel and performance appraisals are key elements in creating successful establishments.

Management skills can be learned and developed. Management skills involve the importance of reflecting and adapting your practice. Sometimes the most difficult person to manage may be yourself. Learning to understand yourself as a manager can help you become a reflective person who is capable of adapting and improving their

In organizations today there are many factors in operating a company that requires various essential abilities and skills. Managers must have the ability to manage issues when they present themselves before resulting in a larger problem. The ability to manage cost, over see many projects, and also forward think are critical strengths a leader must have. Using project management to implement new processes, ensure life cycles of products stay relevant and management inventory levels are all key factors that will ensure financial success with an organization.

On a weekly basis, the District Manager would walk the store to list priorities by identifying opportunities, illustrating how we should attack the problem, compare and contrast ideas, incorporate an action plan, and measure the store's progress by judging, and justifying the work from the prior week. The assignment completed after two months and I was promoted to Operations Manager at my home store in Falls Church, Virginia. I was giving the additional responsibilities of managing payroll, associate relations, operations, store audits, risk management, pet safety, sales metrics, staffing, and oversight of the management team. I would assist the Store Manager Jose Solis with developing weekly management meetings, quarterly store meetings, shrink control, facilitate pet adoptions and charity drives, address customer complaints or compliments, work orders, supply budgets, division-of-labor, setting goals, and organization of assets through P&L execution.

Strong management and leadership is very crucial for business success. It helps in driving innovation, unlocking the potential of employees, as well as enabling the manager to drive growth and productivity. It is never fast, and it is not always simple to build up depth and strength in management or leadership capabilities. However, the possible benefits are vivid: increased performance and profitability, improved rates of survival, and better employee wellbeing and motivation. It is important to keep in mind that entrepreneurs are creative and innovative thinkers who are always passionate about latest ideas (Ellis, 2005). However, in a business, management skills are most essential for creation of a successful business that acts on ideas. Management skills building is an ongoing process. Therefore, as a manger identify various ways of enhancing his or her management or leadership capability, the manager should be cautious not to try changing a lot too fast. Steady, consistent, and gradual building of management skills with one new idea implementation at a time will most likely result to a sustained improvement and change.

Through these leadership skills a manager can create an environment that encourages staff to behave in a mature way, express creativity and enable participation in decision making processes. This will increase job satisfaction, staff retention and productivity.

A leader must speak directly to the person they are speaking with and they must speak clearly and concisely so as there are no misunderstandings. Managers must possess good organizational skills, the ability to communicate tasks effectively, good delegation skills, and have a clarity of purpose and tasks. Above all else, I believe that in order to have great management skills one must be an excellent listener. Being a good listener is the most important quality in anyone. I believe that all these qualities can help you be the best that you

A manager is a person who supervises the work of others so that the assigned goals and targets are achieved in the most effective, efficient, and well-organized fashion (Daft 2011). A manager makes decisions for his organization, organizes, motivates, and leads its human resource, and controls its business affairs so as to achieve efficiency and superior operational performance. All the functions and responsibilities of a manager overlap each other at all the managerial levels within an organization (Basefsky, Maxwell, Post, & Turner 2004). Leadership is one of the core functions of a manager. This leadership function essentially requires the leader to be specialized in all other management functions in order to lead his followers effectively and efficiently (Leatherman 2008). Therefore, it is strongly believed that a person must have to be a good manager in order to become an effective leader. This paper critically examines this statement in the light of relevant literature; including books, research papers, and journal articles.

A Managerial Leadership Skills define what makes a good leader to use effective management expertise.

Effective managers must display many different skills, fill multiple rolls, and fulfill multiple functions. These skills and abilities all work together to allow a manager to be a successful leader. Three skills great managers possess are technical skills, conceptual skills, and human skills (Kinicki & Williams, 2012). In my opinion, I have excellent technical skills, and I have very good human skills, but conceptual skills would be the skill which describes me most effectively.

It is important to keep in mind that not everyone is meant to be a manager. Specific skills and qualifications are needed to interpret into action, which will help other employees be more productive.