Dunkin Donuts

Once Job Analysis is complete, the next step is to define the responsibilities of the candidate to meet the needs of the position. Job description is basically a list of the tasks required of the employee holding the particular position defined in the job analysis. A Complete job description will include level of responsibility and the expected outcome. Once these attributes are defined and documented, finding the ideal candidate will become easier and more precise.

The organizational design of Dunkin Donuts already exists as a franchising company using a unitary form of management. Beckman (2009) defines unitary form or U-form organizational design as, “A model in which similar tasks, such as production tasks, are grouped into specialized units creating economies of scale and the familiar functional silos that still exist in many organizations today” (p. 7). The U-form design will have to be used to allow the new locations to function inside the Dunkin Donuts franchise system, but we believe it can be adapted and improved by making a few simple changes and additions. After working with and looking deeper into the current organization design of Dunkin Donuts, we believe it can be improved by simplifying the design of each new store location to a simple structure design. The new store locations need to feel more like locally owned, down home country stores. Every new and existing customer should be able to walk into each of our new location and feel like all the employees have known them for

As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for

Dunkin donuts is the second number of largest coffee and bakery House Company in the United States. In 1950, the company`s store was opened by William Rosenberg in the Quincy, Massachusetts. “A before year 1990, Dunkin donuts first competitor was Mister Donut but Dunkin donut`s owner Allied-Lyons had purchased the Mister Donut then all Mister Donut stores in North America and Allied-Lyons offered the change name and became called the Dunkin donuts”(5). There are 18,000 points of distribution in nearly 60 countries around the world and 11,000 Dunkin donuts restaurants, 7,300 Baskin Robbins restaurants in 36 United States and 3,068 international shops in 32 countries. All these Dunkin Donuts stores are 100 percent franchised business at the end of the 2013 years. Dunkin ' Donuts 's

Dunkin’ Donuts has over six-thousand locations in the United States and serves over three and a half million customers daily. The biggest competitor for Dunkin’ Donuts are Peet’s Coffee & Tea, Starbucks, and McDonalds. In order to maintain market competitiveness Dunkin’ Donuts must remain driven towards service excellence. This starts by hiring staff members that are eager to provide the best customer service with every interaction they have and be able to produce an excellent product. “Dunkin’ Brand offers a comprehensive series of award-winning training programs for crew members, managers and franchises designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level.” (Schmidt,R.A & Oldfield, B.M. 1999) Bill Rosenberg the founder of Dunkin’ Donuts operates by a simple philosophy but one that is carried through each store. “Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern well-merchandised stores” (Dunkin Donuts, n.d., pp. 1) Being a new district manager tasked with opening five new locations will help fulfill Rosenberg’s vision of providing the best product around in a courteous environment both for staff and customers. This paper will focus on job design, organizational design, recruiting and selecting, training personnel and performance appraisal are key elements in the success of opening five new locations.

Dunkin ' Donuts is an American worldwide donut organization and café chain situated in Canton, Massachusetts in Greater Boston. It was established in 1950 by William Rosenberg in Quincy, Massachusetts. Since its establishing, the organization has developed to turn into one of the biggest espressos and prepared merchandise chains on the planet, with 11,000 eateries in 33 unique nations. The affix has developed to incorporate more than 1,000 things on its menu, including doughnuts, bagels, other heated merchandise, and a wide assortment of hot and frosted refreshments. The organization principally contends with Starbucks, as over a large portion of the organization 's business is in espresso deals, and additionally with Krispy

2. 1. Industry Overview and Analysis: Dunkin ' Donuts is America 's most loved throughout the day, ordinary stop for espresso and prepared merchandise. Dunkin ' Donuts is a business sector pioneer in the hot customary/decaf/enhanced espresso, frosted espresso, doughnut, bagel and biscuit classes. Dunkin ' Donuts has earned the No. 1 positioning for client dedication in the espresso classification by Brand Keys for a long time running. The industry is now forecasted to grow over the next five years, with a billion revenues in the US. This growth would be mainly driven by an improving economy,increase in consumer confidence and expanding menu offerings within the industry. Dunkin’ Donuts dominates the industry with a market share of 36.7% and other competitors like McDonalds, Costa Coffee,

Dunkin Donuts refers to an international chain of the coffeehouse and a donuts company in America (Rangaswamy, 2007, p. 678). The company was formed in 1950 and since its formation; the company has developed to becoming one of the largest baked goods and coffee chains in the world. The company operates about twelve thousand restaurants in thirty-six nations. Having been appointed as the district manager and given the responsibility and the authority to open five new locations for the company, it is my duty to ensure that operational system and the management team is clearly defined and has the ability to function well. This will help in ensuring that the new stores will have the ability to meet the

This article is about competitive rivalry between Starbucks and Dunkin’ Donuts and how they advertise new and slightly different variations of products for a limited time to create a quick interest and demand spike. These variations are shortly timed using a few extra ingredients to their current stock list. Dunkin aggressively tries to match its rival Starbucks with own version drinks or new coffee flavours. Both companies have to get inventive. Starbucks is using short holiday themed offers for Valentine’s Day. Dunkin Donuts is keeping its offering for longer with new flavours Fudge brownie swirl and Vanilla Cupcake in various forms and various

Brand The Dunkin’ Donuts franchise rests its name on its doughnuts, but has seen much success with its coffee sales. Over the course of the last decade, Dunkin’ Donuts has produced a quality line of espresso drinks and coffee blends that have led Dunkin’ Donuts to the number one spot in coffee-by-the-cup sales. Dunkin’ Donuts also offers other bakery delicacies, breakfast sandwiches, cold drinks, and deli sandwiches. The Dunkin’ Donuts website: www.dunkindonuts.com provides information on company news, franchising, nutrition, and also allows consumers to order Dunkin’ Donuts products online. The brand has done well particularly well in its home base in the Northeast. The brand is planning expansion in the West and South. Dunkin’ Donuts is virtually unknown in these geographic markets.

     Dunkin’ Donuts' is also growing it's share of customers by coming up with new and exiting products that are more in-tune with the tastes and styles of the modern day American while

Dunkin sells variety of more than one thousand items including Bagels, Donuts, Coffee, Burgers, baked goods and many hot and cold beverages.

The Dunkin Donuts chain plans to integrate themselves back to many of the places they departed from twenty years back. In a newspaper article from The Daily Telegraph, Nigel Travis explains the cause of their demise twenty years ago and how they will better adapt this time around; “We failed the first time because we focused on central London where rents were just too high. This time we are starting out on the outskirts of London,” (Marlow). A growing obesity epidemic has not stopped the hopes for opening even more donut franchises throughout London. In an article from the Daily Telegraph, Marlow explains the growing love for the sugary treats; “Despite the current war on sugar and obesity, the renaissance in baking and sweet treats has seen cupcakes, macaroons, and more recently doughnuts become more popular than ever with sales booming” (Marlow).

Another important strategy that managers can take to guarantee the success of the organization is listening to consumer’s opinions and queries. Consumers often offer invaluable feedback to the management of the company, which can help in product and service improvements. As the experiences of Dunkin Donuts and Starbucks demonstrate, listening to customers enables the manager and other employees to understand the needs and preferences of consumers, such as the flavors desired and the appropriate level of aroma (Pearson, 2003). This helps to sustain consistency in product offering and retaining customers. Managers can also help the company to be successful through extending the product offerings in order to attract more clients and increase competitiveness. Dunkin Donuts, under the philosophy of founder Bill Rosenberg, has pursued a

La falta de estrategia a nivel empresarial ha traído como consecuencia una reducción del crecimiento de ventas y por tanto una falta de rentabilidad.