Duty of Care Unit12

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```` Samantha Macdonald Unit 12 : principles for implementing duty of care in health, social care, or children’s and young people’s settings Duty of Care Lord Atkin defined the duty of care when he gave judgement in the case of Donoghue v Stephenson (House of Lords 1932 relating to a case of a “snail” found in ginger beer sold to a customer” ). He said that: "You must take reasonable care to avoid acts or omissions which you can reasonably foresee would be likely to injure your neighbour. Who, then, in the law is my neighbour? The answer seems to be persons who are so closely and directly affected by my act that I ought to have them in contemplation as being so affected when I am directing my mind to the acts or omissions which are…show more content…
| 12.3.1 Describe how to respond to complaints Why should we look upon complaints as being positive rather than negative? If a patient or carer wants to complain I would see if I could deal with it personally. If I was unable to resolve the issue, I would advise them to call or email PALS the hospital complaints department. | 12.3.2 Explain the main points of agreed procedures for handling complaints Read the procedure on the Trust Intranet and explain it into your words | Further reading Duty of care Barnett v Chelsea and Kensington HMC 1968 at http://en.wikipedia.org/wiki/Barnett_v_Chelsea_%26_Kensington_Hospital Bolam v Friern HMC 1975 at http://en.wikipedia.org/wiki/Bolam_v_Friern_Hospital_Management_Committee Chapter 5 Duty of care Unison Handbook at http://www.unison.org.uk/acrobat/13038.pdf The Code Standards of conduct, performance and ethics for nurses and midwives at http://www.nmc-uk.org/Documents/Standards/nmcTheCodeStandardsofConductPerformanceAndEthicsForNursesAndMidwives_TextVersion.pdf Dilemmas The ethical implications and legal aspects of patent restraint at http://www.nursingtimes.net/nursing-practice-clinical-research/the-ethical-implications-and-legal-aspects-of-patient-restraint/205611.article Involving patients in discussions of do not resuscitate orders at

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