Dynamic Processes Involved That Case Management Meet The Needs Of The Client

1270 Words6 Pages
There are many dynamic processes involved that case managers need to consider when providing their services and developing case plans that include etiology of the client’s disease and/or disorder, treatment approaches, available social services and programs, financial and legal implications. Many find it helpful to use a checklist to use as a guide to ensure that all aspects of case management meet the needs of the client, and should include:
• Make every effort to be competent in addressing the special circumstances that affect clients typically referred to a particular substance abuse treatment program. Example: Police officers generally do not seek treatment due to fear of stigmatization; and may not be trusting or forthcoming with treatment staff.
• Understand the client’s situation and consequences of their disorders/issues; and determine level of care. Example: How Frank’s PTSD is related to the stress resulting from his job; and determine the level or intensity of care he may need.
• Remain aware of the limits of one 's own knowledge and expertise. Example: Proper recognition of stress (and understanding how to treat it) is important in helping Frank maintain his health while on the job.
• Evaluate personal beliefs and biases about clients who have special problems. Example: Case manager may not have good experiences involving police officers and may be biased towards Frank.
• To be knowledgeable of additional information, services and resources that may be
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