Dynamic Seal - Mba: Six Sigma / Operations Case Essay

Materials Management and Quality Management are the most efficient best practices we have implemented for this scenario. Materials Management plays a key role in addressing the design and deployment of the formal processes, in order to gain control of a project. The overall effectiveness of the Quality management system, including any improvements in the results which arise from the initiatives, which we

Successful organizations continuously strive to improve the processes they have in place. Process improvement leads to better quality control, higher efficiencies and lower costs. In order to implement a process improvement plan, it is necessary to collect and analyze data from the process. In this paper, I present an analysis of the metric data collected for the process I identified during week #1. As part of the analysis, the control and confidence limits are calculated, as well as other relevant statistics. With this information, a process improvement

Chase, Jacobs and Aquilano pose questions such as, “How many paint defects are there in the finish of a car? [and] Have we improved our painting process by installing a new sprayer?” These questions are meant to investigate and apply different techniques that we can use to improve the quality of life. Quality control not only applies to manufacturing techniques, it can also be applied to everyday life. This discussion will focus on a specific method of quality control called statistical process control that will ensure my morning process is effective.

Total Quality Management is a process that strives for complete satisfaction internally and externally. There are two popular methods used in today’s organizations, The Toyota Production System and the Six Sigma model. Toyota created its management system over the course of three decades. It is also known as lean manufacturing, which is in regards to limiting the amount of waste produced. This is not just physical waste but includes the management of time throughout the process, for example time waiting, conveyance,

The purpose of this paper is to propose on outline for evaluating the quality improvement initiative and financial implications, along with giving a description of specific metrics. A recommendation will be discussed as to how the organization can represent the data related to the quality improvement issue for ongoing monitoring. Also, there will be an explanation of how the organization can create an integrated view of performance that links finance and quality.

SPC method is used in a manufacturing sector and therefore is much harder to implement in the insurance industry. This is because in manufacturing sector you can have precise data where at DAV you have a lot of ambiguous data. It is hard to measure this data unless it’s clearly outlined what needs to be measured and how. In our case it was not clear cut, for example, some managers started to select data that they thought it was relevant to them but in fact is still needs to be used in the process. It is hard to measure what values are acceptable and when a problem actually exists. These challenges with ambiguous data created a significant chance for a misuse of SPC. Without proper planning and clear implementation process with guidelines will hinder roll out success. DAV is looking for forms that are being filled out by the customers and entered in the system by its employees. The forms can have different errors from the address to the phone number for example. Currently what qualifies as an error has not been outlined and therefore confusion arises between different departments. This also gives room for managers a chance to not count all of the mistakes that their employees make. Therefore they can manipulate collected data to their advantage. This leads me to believe that rolling out of SPC has not been done properly and the data that will be

Six Sigma focuses on defect prevention; improving quality, cost savings, and reducing waste by helping

When a test of a tool is conducted, this method begins by reviewing the tool documentation of the tool to be acquired. If there is no documentation, an analysis of the tool is conducted. This method is reviewed by both the vendor and the testing organization, but this process can be time-consuming.

SOC gave employees the chance to measure quality and make recommendations for changes essential for quality improvement. It was one of the most important key issues in improving the quality level of production and take precautions on time against quality problems.

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

The case is based on an insurance service company which traced back to 1994. The company was facing problems in controlling and improving service quality and operation performance. This essay will stress on introducing the SPC (statistical process control) to DAV and providing suggestions on improving both the SPC and the company’s operation performance. The five questions required are covered and allocated

* Introduces the construction and use of statistical process control (SPC) charts and an understanding of the relationship between SPC and conformance quality.

The concept of Six Sigma was developed in the early 1980’s at Motorola Corporation (Harry and Schroeder, 2000). Six Sigma can be defined as a statistical measure of the performance of a process or product (Kumi et. al., 2006). It is used as a quality control mechanism, which seeks to reduce defects or variations in a process to 3.4 per million opportunities thereby optimizing output and increasing customer satisfaction (Sambhe, 2012). Sigma is representing the standard deviation, a unit of measurement that designates the distribution or spread about the mean of a process (Six Sigma Academy, 2002). In addition, the Six Sigma uniquely driven by close understanding of customer needs, disciplined use of fact, data, and statistical analysis, and diligent attention to managing improving, and reinventing business processes (Pande, P., et. al. 2000). The Six Sigma methodology uses statistical tools to identify the factors that matter most for improving the quality of processes and generating bottom-line results. The Six Sigma DMAIC (Define, Measure,

When the SPC program is performed the process variation will be reduced, the cost of poor quality will decrease and the product quality will improve. To achieve the objectives above, a set of useful tools called the Magnificent Seven can be used. The Magnificent Seven or the Seven Quality Control (7QC) tools are graphical statistical tools and methods for continuous improvement. A list of the tools is presented here:

The system of quality is prevention: This is why management must take the concept of prevention very seriously because it reduces defects and it lowers cost. This absolute state that appraisal, checking and inspection is an expensive and unreliable way of getting quality. Prevention can be achieved if during production process opportunities for error are identified. Prevention can also be achieved using statistical quality control method. Crosby (1995).