E Commerce Exchanges Conducted Through Marketplaces

What kind of information and services does the Web site provide for individuals, small businesses, and large businesses? List these services.

W. W. Grainger, Inc. is a leading supplier of maintenance, repair, and operating (MRO) products to businesses and institutions in the United States, Canada, and Mexico with an expanding presence in Japan, India, China and Panama. The company works with more than 3,000 suppliers and runs an extensive Website (http://www.grainger.com) where Grainger offers nearly 900,000 products. The products range from industrial adhesives used in manufacturing, to hand tools, janitorial supplies, lighting equipment, and power tools. When something is needed by one of their 1.8 million customers it is often needed quickly, so quick service and product

- Providing consultation services to business purchasers as well as showcasing products specifically designed for business applications.

By grafting its system of custom direct sales onto the Internet infrastructure, Dell has transformed these activities, creating an innovative and efficient procurement, production, and distribution network. The innovative advance made by Dell in deploying Internet communication as the foundation of its production network, is a process innovation. Although to some extent, the Internet has enabled Dell to create a new product -- a PC custom-configured through Internet communication -- it is the process of organizing flows of materials and information within its network, from customer order to procurement, production and delivery, by means of Internet communication, that defines the innovation at the Firm. The case supports this notion by stating “While most other PCs were sold preconfigured and pre-assembled in retail stores, Dell offered superior customer choice in system configuration at a deeply discounted price, due to the cost-savings associated with cutting out the retail middleman. Additionally, an important side-benefit of the Internet-based direct sales model was that it generated a wealth of market data the company used to efficiently forecast demand trends and carry out effective segmentation strategies. This data drove the company’s product development efforts and allowed Dell to profit from information on the value drivers in each of its key customer

The office supplies industry in 1985 is highly fragmented and the market scope is broad. On the manufacturer level, there are various groups of companies that provide different categories of office supplies. On the wholesaler level, wholesalers, who are mostly large in size while few smaller ones exist, are the main distributors to big business clients and small retailers who buy in bulks either through direct channel or a network of dealers. Dealers, who vary in size, also sell directly to businesses while some dealers have retail presence. On

A lot of attention has been paid to what will happen to bib business. Smaller businesses also will be significantly impacted and must start preparing now.”

FSC offers a list of services for business owners to choose from, depending on their particular business needs.

“Smart-Toys-Smart Kids” is a toy manufacturing company. They are providing toys to retail stores in the region. The company has 500 employees. The CEO of the company Fred is looking for alternatives to streamline B2B transactions between his employees and the retail stores. Fred's information systems department has presented him with two alternatives for developing the new tools for better customer service with the retail stores.

Grainger will drive the future of material requirement for operations (MRO) purchases through strategic operations by focusing on growing current customers and embracing new technologies that will strengthen the company’s current capabilities. Over the last three years Grainger has made significant investments into emerging technologies that allow for more efficient workflow and faster turnaround times on sourcing quotes for those hard to find items or “one-offs”.

BusinessObjects is the most widely used and powerful tool the sales team has at its disposable. This data warehouse provides us with significant volumes of information that can be used to support business decisions both internally and externally. We can answer customer questions in a short time span and document our service to them over the last five years. The service and pricing data is most widely called for and every representative has used their own queries to answer these questions. While the individual initiative to respond to these inquiries is positive, they are inconsistent because of the use of custom queries.

4. (A)IBM Global Business Services helps develop and continue to refine their customer value strategy. They offer business value, strategy and transformation, team analysis and optimization, and application innovation & management for their services. (B) Capgemini has a motto ("people matter, results count.") They are a big IT consulting firm in India and the services they provide include: outsourcing, technology, local professional, application lifecycle, and testing services. (C) Binary Semantics is a group of highly resilient people who absorb all your problems and convert them into meaningful business solutions. Some of their services include: application management, software testing, business intelligence, and website update & management.

This large “make to order” manufacturer, offers numerous custom solutions that required myriad parts. With an outdated operations solution and no existing Bill of Materials (BOM) to efficiently plan for parts, many of which were exclusive to each manufacturing

This can be done at a fraction of what it would cost the businesses to build their own systems and infrastructure. This system provides businesses with a network of distribution centers, warehouses, inventory management, and customer call centers so they can take orders on their web sites.

The online payment marketplace is experiencing an explosion of innovative ideas, plans, and announcements, which one commentator has likened to a “goat rodeo”, a chaotic situation in which powerful players with different agendas compete with one another for public acceptance, and above all, huge potential revenues. Others liken the payment marketplace to a battle among the four platform titans Apple, Google, Facebook, and Amazon. Each of these titans have their own versions of a future payment system that challenges the other players. And let’s not forget PayPal, the reigning power in alternative online payment, or the credit card companies who process over 70% of online payments, or the

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